The incumbent is the primary contact for providing MAY Management maintenance services to assigned Associations. Maintenance Technician is responsible for achieving high level of client satisfaction by maintaining and repairing association assets. Maintains close working relationship with responsible Community Association Manager.
PRINCIPAL RESPONSIBILITIES AND ACCOUNTABILITIES
Responsibilities with Board of Directors and Committees:
Responsibilities with Owners:
- Respond within 24 hours to Community Manager requests
- Provides Community Manager and President of the Board with timely status reports.
- Provide Committee Chair(s) with timely status of reports/projects.
- Respond to after hours calls under the direction of the Community Manager
Responsibilities with Community Manager:
- Timely response to Owners phone calls, e-mails and communications.
- Report any Owner interaction with your Community Manager to be directed as to next steps.
- Timely response to Manager phone calls, e-mails and communications.
- Report all repairs needed immediately.
- Open Communication with Manager is vital.
- Inspects properties daily and performs corrective action. Checks violations, vendor performance, identify physical assets needing repair.
- Proactively recommends repair needs of the Association’s physical assets.
- Ensure routine tasks are being satisfactorily performed.
- Follow up to ensure work is completed by the due date.
- When work order is closed out, it should include corrective action taken and date completed.
Position encompasses using personal and MAY Management’s resources to achieve a very high level of client satisfaction. Common sense, being proactive and working quickly and efficiently are key elements of success. Failure to perform at levels acceptable to the Associations may result in loss of clients, loss of revenue to MAY Management and will adversely affect the reputation of MAY Management.
(Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills, and other characteristics). This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.
DUTIES AND RESPONSIBILITIES:
(Listed in no specific order)
- Trash pick-up
- Light check and change bulbs
- General cleaning of facilities and assets
- Signage—repair and maintenance including posts and signs of all kinds
- Light carpentry repair
- Janitorial duties
- All manners of manual labor
- Clean and treat pools
- Irrigation testing and repairs
KNOWLEDGE, SKILLS, AND ABILITIES
- Pool and irrigation systems, general carpentry
- Using stencils, FAX machines, and package knives
PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:
- Function using extreme physical labor
Workers will be required to climb, stoop, push, lift, kneel, and pull, etc. during the course of an average workday. In addition, most if not all of the workday will be spent outdoors. MAY Management Services promote a drug/alcohol-free work environment through the use of mandatory pre-employment, random and/or reasonable suspicion of drug testing.
Must have valid drivers license, vehicle insurance, own transportation and tools to perform the job functions.
- Good communication skills
- Pro active – able to assess situations quickly and take appropriate action.
- High sense of urgency
- Sensitive to clients. Diplomatic
- Displays good common sense
- Confident – not afraid to make a mistake
- Be objective – don’t take criticism personally
- Able to work quickly and efficiently; manage a heavy workload.
- Able to work independently with little supervision.
- Ability to handle difficult situations tactfully.
- Community Managers
- Community Assistance
- Manager HR