MORE ABOUT THIS JOB
CONSUMER (MARCUS BY GOLDMAN SACHS)
Marcus by Goldman Sachs is the firm’s consumer business, combining the entrepreneurial spirit of a startup with 150 years of experience. Today, Marcus has $50 billion in deposits, $5 billion in loan balances and 4 million customers across our lending and deposits businesses, as well as the personal financial management app, Clarity Money. Through the use of insights and intuitive design, we provide customers with powerful tools and products that are grounded in value, transparency and simplicity. We are backed by our unique team, comprised of individual contributors from leading agile technology companies, fintechs and consumer financial services companies, allowing us to disrupt the industry, while helping consumers take control of their financial lives.
RESPONSIBILITIES AND QUALIFICATIONS
We are seeking an experienced operations analyst to support our Credit lending, and management of our contact center strategy and operations within the Consumer Digital Finance team. Candidates must have direct experience in manual underwriting. Ideal candidates will have extensive experience in all aspects of Credit underwriting and financial history research. In this role, the candidate will be required to collaborate with the Onboarding VP/Associate, Credit Strategy, technology and process engineering teams to design best in class customer experiences as well as the underlying agent facing and customer facing systems that deliver these experiences.
RESPONSIBILITIES AND QUALIFICATIONS
Relevant industry expertise in judgmental lending
3+ years of experience with manual underwriting
3+ years of management experience preferred
Broad based knowledge of all aspects of contact center servicing and operations including applicable regulatory requirements
Ability to conduct detailed research on financial history to determine creditworthiness
Ability to think strategically when reviewing credit reporting to provide the best decision for the firm
Strong understanding of key performance metrics and drivers. Ability to define and manage KPIs for a world class customer centric onboarding team
Ability to execute servicing operational strategy for digital products
Ability to communicate effectively with senior leadership as well as junior contact center agents
Ability to establish and maintain a culture of risk management and compliance while delivering a world class customer experience in a contact center operation
CONSUMER AND INVESTMENT MANAGEMENT DIVISION (CIMD)
The Consumer and Investment Management Division includes Goldman Sachs Asset Management (GSAM), Private Wealth Management (PWM) and our Consumer business (Marcus by Goldman Sachs). We provide asset management, wealth management and banking expertise to consumers and institutions around the world. CIMD partners with various teams across the firm to help individuals and institutions navigate changing markets and take control of their financial lives.
ABOUT GOLDMAN SACHS
The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world.
© The Goldman Sachs Group, Inc., 2019. All rights reserved Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Vet.