Tracy Anderson has always been ahead of her time. The Tracy Anderson brand is the posture one chooses to take in this lifetime- physically, mentally, and emotionally. It is recognized based on an individual's attitude, credibility and positioning which reflects the brand ethos in every aspect of one's life. The Tracy Anderson Method is designed to help people get back into their body, deep into their mind, and to give them official permission to stand up straight in the world. At our studios, we provide a proprietary physiology-based fitness system honed over more than a decade of scientific research. The studios offer the full expression of the Tracy Anderson Method, prescribed custom training regimen, and one-on-one training. At the studios, our clients encounter our tech innovations and fitness solutions that Tracy has designed over the years. We are proud to have a dedicated membership; many of whom who have been members since the studio's inception
We are seeking passionate, customer service focused, positive, and hard-working individuals with a love for health and fitness and an excitement for Tracy Anderson Method. We are looking for someone with excellent interpersonal skills whose focus is creating an environment where everyone feels welcome. The position requires the ability to provide superior guest service, in a fast paced, luxury fitness environment. You will be working in our studio on 59th street with possible travel to our Tribeca location (and vice versa).
Front Desk Coordinators Responsibilities:
·Must take ownership of first impression; including greeting guests, answering general calls, and any general email requests.
oWelcomes everyone into the studio and sets the tone for their experience.
oPresent as voice of the brand.
oTour new clients, always seeking to convert prospects into members.
·Be knowledgeable about the Tracy Anderson Brand: history, products/programs, and all pricing.
oPartner with studio manager/prescription team to engage new and prospective members to ensure fitness needs are achieved.
oGuide consumers with regards to the latest happenings within the studio.
·Prepare studio space before and after classes efficiently and quickly
·Ensure the brand aesthetic and studio appearance is always up kept.
·Ensure smooth transitions between classes.
·Manage the Member Experience across all areas of the studio and all staff to create a culture of service that is indicative of the brand.
·Accurately follow the daily checklist (pre/during/post) shift activities.
·Work with Studio Manager and Sr. Management to support the financial goals and operational needs of the studio.
·Field both internal and external general questions and inquiries
oAssisting the management team with billing and service calls as they arise.
oWorking with studio to convey member concerns and feedback.
·Responsible for general administrative computer work and ownership surrounding MindBody Online.
oEffectively book, cancel and reschedule classes for members/drop-ins.
oPrepares new records/files within MindBody Online.
·Keep the retail area looking great which includes keeping it clean and re-merchandising products to attract customer's attention.
oReceive and transfer all inventory to appropriate location.
oPro-actively watch for theft to avoid shrinkage.
oMorning, mid-day, and evenings founds.
·Support studio managers in maximizing and maintaining studio operational efficiency.
·Answering a high-volume of calls; screen and direct calls to appropriate parties, when necessary.
oTake detailed messages and distribute to the appropriate party.
·Brainstorm activities to continuously bring new leads, business and referrals to the club.
·Provide support for miscellaneous requests with a "can do" attitude.
To succeed in this role, you will need:
·Have completed/be pursuing a bachelor's degree from an accredited four-year college.
·A personal passion for fitness, wellness, and the Tracy Anderson Brand Method.
·Exceptional customer success skills.
·Establishing and maintaining interpersonal relationships: Must develop constructive and cooperative working relationships with team members and prospective members and maintain them overtime.
·Have a positive and joyful attitude with the ability to handle a high volume of email and multi-task in a fast-paced environment.
·Must be a patient, courteous listener, able to show empathy.
·Must be able to interact well with the high touch clientele.
·Able to interact with a wide range of personalities.
·Can learn quickly and be a self- starter.
·Able to handle several situations at once with poise and confidence.
·Ability to handle difficult situations (i.e. such as member complaints).
·Excellent and articulate communicator.
·Exceptional written and verbal communication skills.
·Extremely organized and have strong attention to detail.
·Can execute quickly and effectively.
·Have a "no task is too small" attitude.
·Hard-worker with ability to work a non-traditional schedule (evenings, weekends, and some holidays.)
·Highly proficient in G-Suite, Word, and Excel. Bonus if you have worked with MindBody Online.
·Ability to comprehend established office routines and policies.
Compensation & Benefits:
·Medical/Dental insurance, 401(k), and transportation benefits available
·Unlimited use of on-site fitness studio classes. We encourage you to use the Tracy Anderson Method!
·Discount on all retail and in-house café.
·Growth potential within the organization.
This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.
All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.
Job Type: Part-time
Salary: $15.00 /hour
Hours per week:
This Job Is: