The Spring Mobile Business Account Executive is required to diligently execute the official sales program and all duties described below. The position emphasizes skills in the areas of business generation within established and new accounts. The Business Account Executive's primary role will be to maintain ongoing mutually beneficial relationships with current and prospective business customers. The Business Account Executive is often the first impression that customers have of Spring Mobile; as a result, it is paramount that the Business Account Executives uphold at all times the highest standards, the company’s mission statement, and core values. The Business Account Executive position is a critical role in the company and requires a well-rounded and determined individual that will take part in the growth of the Company.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*
Primarily on customers premises, generates existing and/or new sales for delivery of solutions that meet a wide variety of customer needs for AT&T products/ services /systems/ solutions. With the assistance of support resources, identifies sales opportunities solutions for customers.
This job key applies to employees who spend more than 80% of their time performing duties directly related to making sales away from their offices, and retail locations, specifically at a customer’s place of business. Duties directly related to making sales includes: Meeting with clients and engaging in sales activities at the customers site; communicating with clients via phone, teleconference, e-mail, etc. related to proposed solutions/sales, etc.; traveling to and from the customers premise for the purpose of engaging in sales activities; providing subject matter expertise regarding technical issues relating to sales; advising customers on suitability of products based on technical needs; preparing proposals, presentations, or bids, including developing pricing, developing strategic plans related to the customer and the proposed solutions/sales; researching and developing customer solutions with AT&T external partners.
Meet or exceed sales goals for personal activations, gross profit and attachment rates.
Prospect for new business accounts while meeting or exceeding the following guidelines. Minimum of 15 cold calls per day. Call on 2 existing accounts per day (follow up calls/customer service). Set 2 appointments per day. Attend a minimum of 1 appointment per day.
Research and analyze existing business accounts for additional sales and revenue opportunities and account discounts and renewal eligibility.
Report on performance regarding goal setting for weekly and month-to-date GP per opportunity, Subsidies, Attachment Revenue, and Activations.
Manage personal training and learning paths for Tech Brands University and AT&T training monthly, quarterly and annually.
Manages complex account issues and resolutions.
Partners with clients to understand business needs, issues, strategies and priorities to deliver value-added business solutions.
Builds and maintains a network of colleagues and customers to share information and obtain prospects.
Ability to manage and report on monthly budgets and complete all expenses reports accurately and on time.
Utilize all tools, systems, and applications to their fullest capabilities to help meet the minimum prospecting performance standards.
Protect the company against fraudulent and harmful activities.
Ensure all customers are assisted in a friendly, prompt, professional and ethical manner.
Professional approach and demeanor to be able to communicate and interact with customers at all levels including upper management.
Include a positive attitude, excellent written communication skills, attention to detail, excellent verbal communication skills and ability to be proactive.
Work with all resources to coordinate system design, install, service, and training for all AT&T products and services.
Decision Making- Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences
Performance Improvement- Focusing and guiding others in accomplishing work objectives by setting performance goals, providing regular coaching and feedback, creating a learning environment, driving for results, tracking and evaluating performance, and creating relevant performance development plans with others
Delegation and Empowerment- Sharing authority and responsibilities with others to move decision making and accountability downward through the organization; enabling individuals to stretch their capabilities, and accomplishing the business unit’s functional priorities
BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)
5 or more years of related experience required
Accredited Bachelor’s degree in a related field of study required; at least two years of additional relevant work experience may be considered in substitution
MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES
Proficient relationship building skills, including the capacity to predict and manage behavior, build and leverage cross-functional partnerships, Experience with originating RFP’s and preparing contract modifications
Excellent communication skills (written and oral); able to effectively interact with customers, partners, and associates at all levels. Prepare and deliver presentations
Proficient relationship building skills, including the capacity to predict and manage behavior, build and leverage cross-functional partnerships
Expert ability to work under demanding time constraints and production goals
Expert project planning skills, including the ability to organize, prioritize and control job responsibilities to meet deadlines in an environment with overlapping and potentially conflicting priorities.
Proficient ability to solve functional problems and deal with a variety of concrete variables in situations where only limited standardization exists
Working knowledge of employee development: talent assessment, competency-based development, motivation and reward
Working ability to effectively recruit, hire, coach, train, develop, retain, and redirect others as needed to produce a successful team
Expert ability to model Spring Mobile’s commitment to a respectful, diverse, inclusive, and collaborative work environment
Consistently demonstrates a commitment to Spring Mobile policies and procedures, including but not limited to, attendance, confidentiality,
conflict of interest, and ethical responsibilities
Good working knowledge of Spring Mobile’s service, sales and programs to allow the candidate to solve problems quickly.
Uses professional concepts; applies company policies and procedures to resolve a variety of issues
Champions customer needs. Makes choices and takes educated risks to improve the customer experience, and to support and argue for choices and risks made and taken
Is able to understand sensitive relationships and underlying politics in customer-facing interactions