Serves customers by providing information; responding to requests; resolving problems; collecting revenue.
Provides information to customers by verifying understanding of request; answering questions; offering assistance.
Initiates service by recording requests; forwarding to dispatching.
Collects revenue by receiving and recording payments.
Resolves billing problems by identifying the problem; explaining procedures; forwarding required adjustments.
Improves quality results by evaluating processes; recommending changes.
Updates job knowledge by participating in educational opportunities.
Accomplishes customer service and organization mission by completing related results as needed.
Assists Cashiers solving any potential issues
Oversee the front end of the Grocery
Customer Service Clerk Skills and Qualifications:
Resolving Conflict and Problem Solving
Good Listening skills
Ability to Multi-tasking
Great Customer Service
General Math Skills
Promoting Process Improvement
Attention to Great Detail and Quality Focus
Essential Job Functions:
Stand and walk for extended periods of time
Bend and stoop to grasp objects and climb ladders. Bend and twist neck and waist, reach above and below shoulders and squat
Bend and lift loads, not to exceed 50 pounds. Push and pull carts weighing up to 100 pounds.
Repetitive use of hands for grasping, pushing, and pulling
Environmental exposure to extreme temperatures (coolers, ovens, freezers, outdoors, etc.)