Customer Experience Representative

Sila Heating & Air Conditioning - King of Prussia, PA3.4

Full-time$40,000 - $45,000 a year
Sila believes that great home services start with expertly trained staff who share our vision for superior quality work and unique solutions for all of our customers.

Sila’s Customer Experience Team’s mission is to provide the highest level of service by building tremendous value through engaging and compelling employee and customer experiences.

The Sila Customer Experience Representative works as the primary liaison between our customers and our field service technicians and sales professionals.

They are responsible for the following:
Fielding inbound customer inquiries via phone call, text message, email, social platforms, and review sites.
Screening, qualifying and scheduling appointments for our service technicians and outside sales team.
Inputting customer data into our proprietary database.

The ideal Customer Experience Representative must have:
The ability to work Monday thru Friday and the flexibility to work weekends.
Excellent communication, organizational and interpersonal skills.
A polished and professional demeanor.
Self-motivation and discipline.
An ambitious and competitive nature.
Highly evolved customer service skills.
A working knowledge of Microsoft office and computer savvy competence.

The eligible Customer Experience Representative will receive:
Average first year income range: $40,000 - $45,000 (Base salary + commission).
Benefits: Medical, Dental, and Life Insurance .
Monthly bonuses/commissions.
Special bonuses, awards and contests throughout the month and year.
401(k) with company match.
Comprehensive, paid training.
On-going training and mentorship.
Free access to Fitness Center.

BA/BS Preferred.
Minimum of 1 year professional customer service experience.