Remote ServiceNow Consultant with Discovery and Service Mapping

Alcor Solutions Inc. - Los Angeles, CA

Full-timeEstimated: $75,000 - $100,000 a year

Alcor is a global cloud advisory and implementation services company serving clients in multiple geographies including North America, Europe, Japan and India. Our clients include global Fortune 500 companies, Government agencies and leading organizations in multiple industry verticals.

Founded in 2008, Alcor’s focus has been building strong competency on cutting edge technologies and advising clients in implementing them. We have partnered with industry leading cloud and Software as a Service (SaaS) platform providers to bring cost effective, rapid implementation cloud solutions to our clients. We are passionate about our thought leadership and believe that successful technology implementations result equally from good business acumen and technology excellence. Our experienced consulting team advises leading businesses on cloud platforms, architecture, enterprise service management and integrating IT service delivery

Job Description:

Alcor Solutions is hiring a Business System Analyst with hands-on ServiceNow IT Operationss Management experience. BSA will be writing requirements for Cloud project and should have experience with cloud projects. It is important to knowing the language and use cases for story development. This is a full-time position and the candidate can work remote with a minimum 25% travel.

What you’ll be doing:

  • Writing requirements for Cloud project and should have experience with cloud projects. It is important to knowing the language and use cases for story development.
  • Implement cross platform integration and configuration standards, and develop data management practices to support IT Operations Management (ITOM) initiatives
  • Provide governance, design, and standards for discovering complex infrastructure and cloud environment, and using that information to add business value in service mapping, event management, orchestration.
  • Accountability and management of integration activities that support a federated Configuration Management System (CMS) approach including services and asset management
  • Guide clients in leveraging the CMDB to support IT Service Management (ITSM), IT Asset Management (ITAM), and IT Operations Management (ITOM) activities
  • Collaborating with clients to ensure requirements are met and ensure integrations support CMDB and asset integrity

What you’ll bring with you:

  • 3-5 years Subject matter expertise in IT monitoring tools, cloud technologies, infrastructure discovery tools
  • Hands on experience with ServiceNow Discovery, Event Management, Configuration Items, Business Service Maps, Orchestration

· Implementation and configuration of ServiceNow Discovery and mapping solutions from start to finish

· Develop Scripts and Patterns for Mapping and Discovery

· Collaborate with Application Owners to gather information critical to the Mapping initiative.

  • · Maintain currency of mapped Applications though regular health checks
  • Experience supporting infrastructure or cloud technology environments
  • Excellent written and oral communication skills and the ability to interact positively with a variety of stakeholders daily
  • Strong interpersonal and organizational skills, including the ability to meet deadlines, work in a team environment and follow written policies and procedures
  • ITIL V3 Foundation certification

*This is a full-time position. This is a remote position with a minimum 25% travel.

Job Type: Full-time


  • Event Management: 3 years (Preferred)
  • Service Mapping: 3 years (Preferred)
  • Orchestration: 3 years (Preferred)
  • Discovery: 3 years (Preferred)


  • Bachelor's (Preferred)


  • ITIL Certification (Preferred)

Required travel:

  • 25% (Preferred)

Work Location:

  • Fully Remote
  • Multiple locations