Internet Support Associate

Waitsfield and Champlain Valley Telecom & Green Mountain Access - Hinesburg, VT

Full-time

Green Mountain Access, a subsidiary of Waitsfield and Champlain Valley Telecom, a Vermont based telecommunications solutions provider, is seeking a qualified individual to join our staff in Hinesburg, Vermont:

Internet Support Associate

Responsibilities include providing high-quality moderately complex technical support to Green Mountain Access customers, supporting all broadband transactions, which include service orders, general service, and technical support questions via telephone, live chat, mail, and office contacts. Also responsible for reconciling concerns regarding customer accounts and/or documentation of broadband service related troubles, as well as the sale of appropriate products and services. Qualified applicants must have a high school diploma or equivalent, as well as a minimum of three years “help desk” and technical support experience, possessing a solid understanding of concepts, practices, and procedures associated with information technology technical support. Additionally, advanced internet skills and knowledge regarding e-mail, web hosting, broadband and wireless connectivity required along with advanced knowledge of a variety of broadband platforms including fiber-to-the-premise, ADSL, and VDSL. Sophisticated knowledge of both hardware and software applications is desirable, including knowledge of a variety of mobile, wireless, and streaming devices and their corresponding operating systems (i.e. iPhones, Android devices, iPads, tablets, Roku, Chromecast, sling devices, etc.). Additionally, strong interpersonal skills necessary to maintain productive relationships with customers in resolving service questions and marketing new services is also required. EOE

Please submit letter of interest, resume, and application to the address below. No telephone calls please. Job applications can be found on our website: www.wcvt.com under “Company”.

Waitsfield and Champlain Valley Telecom

Attn: Human Resources

PO Box 9, 3898 Main Street

Waitsfield, VT 05673

Fax: (802)496-8342

Job Type: Full-time

Experience:

  • Technical Support: 1 year (Preferred)
  • Help Desk: 1 year (Preferred)

Education:

  • High school or equivalent (Preferred)