OVERVIEW:
Our client, a Global Fortune 50 organization and one of world’s largest distributors of Health care systems, medical supplies & Pharmaceutical products,seeks an accomplished “HR Support Center Representative - Remote”
** JOB ID: 107443-1
** TITLE: HR Support Center Representative - Remote
** LOCATION: Remote Role | Client Location: 6555 North State Highway 161, Irving, TX 75039
** DURATION: 7-month assignment with the possibility of extension
** WORK SCHEDULE: Monday – Friday (09:30:AM-06:00:PM).
Pay Rate: $18.50/hr.
Responsibilities:
- Responds to telephonic, and/or electronic first-level HR Support center inquiries from client, employees and managers, former employees and dependents and outside agencies. Provides either direct resolution or routes the inquiry to the appropriate Operations and/or Shared Service department to address accordingly. Reports to HR Support Center Manager.
- Serve as first point of contact for HR questions, responding to all HR Support Center inquiries and providing transaction administration for employee life cycle events. This may include: first tier employee relations intake, arrivals, transitions, and departures.
- Provide user navigation support, as well as general routine inquiry support, for HR programs and policies. Apply understanding of client policy and programs to answer general employee inquiries.
- Provide transaction support for employee life cycle events with end-to-end process orientation.
- When applicable, troubleshoot general employee issues received through the HR Support Center, using critical analysis and problem solving to resolve the issue before escalating or routing to another department.
- Provide high level customer service by ensuring employee questions are fully addressed, providing follow-up to ensure that each case is fully resolved.
- Use judgment to escalate HR Support inquiries to General HR Support Team Lead when ambiguous or requires more expertise to address or route appropriately.
- Determine appropriate department, resource or team lead to route inquiries that cannot be resolved by the HR Support Center alone.
Job Requirements:
- Education: Associates degree required (Bachelor’s degree preferred) in human resources, business administration, organizational development, or related equivalent experience.
- Minimum two (2) years of human resources or customer service/call center experience.
I'd love to talk to you if you think this position is right up your alley, and assure prompt communication, whichever direction. If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you.
LM
Job Types: Full-time, Contract
Pay: Up to $18.50 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Education:
Experience:
- Customer Service / Call Center: 1 year (Required)
Language:
Work Location: Remote
