Top 3 Skill sets Manager looking for:
- Provide day to day support of Salesforce application, which includes uploading files, editing drop-downs, and testing defects for future releases• Maintain infrastructure of Salesforce application by making manual updates to system so that it reflects current firm structure
- Manage and answer incoming field inquiries on systems managed by the OBM Team by identifying key contacts and documenting a response
- Serve as point of contact for system entitlements by providing instructions on the process and/or requesting access on behalf of Senior employees
- Analyze user requirements, procedures, and problems to improve business process.
- Write detailed description of user needs, as well as functional and/or technical specifications.
Communication (between tech and business)
Ability to balance multiple tasks at once
Attention to detail