OVERVIEW:
Our client, a US Fortune 1,000 company and a major process services provider to Government Health and Human services agencies, seeks an accomplished Bilingual Customer Service Representative for a fully remote role.
IMPORTANT:
•* *Client will be offering candidates based off the resume hence no interviews.
•* *Start date: Monday, 09/09/2024 (Orientation & Equipment & Zoom Technical Call)
•* *BYOD (Bring your own devices), Candidate will be working on their own devices (Laptop with Windows 10 / 11 OS...OR ...MacBook with Mac OS 10.14 or higher. Chromebooks / Tablets NOT allowed).
- Candidates requesting time off within the first 90 days of employment must seek approval before applying for this role.
- Duration of this project would be 6 Months with possible temp-to-hire.
- 4-5 weeks (This depends on how well the class is moving along in training)
- Candidates will be working from home throughout the assignment.
- Candidate MUST have high-speed wired internet connection. Wi-Fi / Wireless connections are not allowed.
- Candidate MUST have a reliable home-office environment.
- Work schedule is 9:00 AM -6: 00 PM (Pacific Time).
Must be Bilingual: English & one of the following -
o Spanish
o Cantonese
o Japanese
o Korean
o Mandarin
o Tagalog
o Thai
o Laotian
RESPONSIBILITIES:
- California Lifeline is a state program.
- Respond promptly to customer inquiries.
- Acknowledging and resolving customer complaints.
- Communicating with customers through various channels. Communicate and coordinate with colleagues as necessary.
- Ensure customer satisfaction and provide professional customer support. Provide feedback on efficiency of Customer service process.
- Maintain a positive, empathetic, and professional attitude toward customers.
REQUIRED QUALIFICATIONS:
•* *Education: At least HS diploma OR GED. (Proof of education is must)
•* *BYOD (Bring your own devices), Candidate will be working on their own devices (Laptop with Windows 10 / 11 OS...OR ...MacBook with Mac OS 10.14 or higher. Chromebooks / Tablets NOT allowed).
- Must have 2-3 years of Customer Service experience within healthcare/insurance/pharma industry.
- Must be Bilingual: English & one of the following -
o Spanish | o Cantonese | o Japanese | o Korean | o Mandarin | o Tagalog | o Thai | o Laotian
I'd love to talk to you if you think this position is right up your alley, and assure prompt communication, whichever direction. If you are looking for rewarding employment and a company that puts its employees first, we'd like to work with you.
Regards,
Jatin Rattan
Senior Recruiter
Job Types: Full-time, Contract
Pay: $16.00 - $16.50 per hour
Shift:
Work Location: Remote
