ASSISTANT DIRECTOR, PROGRAM OPERATIONS

University of Washington - Seattle, WA4.2

Full-time
Please note that this position has been re-posted. If you have already submitted your application, you need not submit it again, as it has already been received.

The University of Washington (UW) is proud to be one of the nation’s premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.

The Health Sciences Academic Services and Facilities (HSAS&F) department within the Health Sciences Administration (HSA) seeks an Assistant Director, Program Operations. Supporting the UW mission, HSAS&F provides operational support, enabling services, and strategic planning for the Health Sciences Schools and our partners. The Assistant Director, Program Operations, reports to the Director, HSAS&F.

The Assistant Director is responsible for current and future instructional support services that focus on the educational and research missions of the UW. Additionally, the Assistant Director is responsible for the oversight of Health Sciences Building Management and Security that provide access and security, as well as collaborate with Facilities partners in infrastructure support and construction projects for existing and new Health Sciences buildings. The Assistant Director professionally represents the Director and HSAS&F with delegated authority as required. In addition, the Assistant Director must work seamlessly with the Assistant Director of Center Operations, closely align work with the Manager Of Clinical Skills & Assessment and be highly engaged in the leadership team to create a positive work environment for all staff.

HSAS&F is based in the Magnusson Health Sciences Center (MHSC) at the Seattle campus of the UW. The unit has an annual budget of approximately $5,000,000 and currently employs over 50 employees. HSAS&F is responsible for operational management of the buildings comprising the 3.5 million square foot MHSC. The scope of responsibilities within HSAS&F range from building management to installation, service, and repair of medical and laboratory equipment to creation of scientific posters that aid presentations to services that support needs of instruction for the Health Sciences Schools. HSAS&F aligns with HSA goals to support the University’s mission for world-class education, research, and service.

RESPONSIBILITIES:
Program Management – Provide exceptional instructional support for the world-class UW Health Sciences Schools. Collaborate with UW departments in the delivery and service of instructional spaces, including classrooms, teaching laboratories, informal study space, seminars, as required to fulfill the teaching mission of the Schools. Responsible for operational oversight to include development and implementation of strategic action planning, management of projects, budgets and data, and supervision of professional, classified, and hourly employees (including students). Serve as advocate and liaison for Health Sciences Schools and Departments with other UW Campus units including UW Police, Facilities Services units, and UW IT. Support Health Sciences Building Management in the use of space, policy development to manage infrastructure support, access, and safety.

Leadership – Foster a culture that values innovation, excellence in customer service, and teamwork. Applying skills of problem solving and evidence-based decision-making, build the capacity for continuous improvement that supports efficient and effective systems. Participate in growing the HSAS&F brand and creating value for our stakeholders. The Assistant Director provides leadership to two units: Health Sciences Instructional Support and Health Sciences Building Management and Security. These teams include professional, classified and student staff. This includes maintaining job descriptions, hiring, performance management, and nurturing a supportive, positive and professional environment.

Development of Best Practices – Build policies and procedures that efficiently deliver predictable excellence for the services provided by the Director’s Office, HS Instructional Support and HS Building Management and Security. Participate in department-wide efforts to create effective processes that provide consistently high quality services and expertise. Act as a change agent to assist in leading change through process improvement. Create and implement effective outreach and marketing efforts. Serve as a leader in the department’s Emergency Unit Response Center, developing emergency preparedness and business continuity processes, participating in practice drills, and serving as essential personnel in an emergency. Engaging staff and colleagues from throughout the UW and greater higher education community, determine optimal practices to support the UW mission for world-class education, research and service (health care).

Other duties as developed and/or delegated.

REQUIREMENTS:
  • Bachelor’s degree and 5 years of increasingly responsible experience in leading a complex operation within a mission-driven organization. Minimum 5 years of experience as a supervisor.
  • Proven leadership, supervisory and interpersonal skills, and the ability to lead staff with diverse skills. Capability to lead a team as well as contribute as a team member. Successful experience leading an organization through change.
  • Strong analytical skills, application of evidence-based decision-making, attention to detail, and highly organized. Adept at effectively managing multiple demands and priorities. Highly organized and organizationally savvy.
  • Proficiency in project management and process improvement methodologies. Training and/or certification in project management is required. Experience with process improvement techniques such as Lean or similar required.
  • Fiscal management, to include managing state budgets, central project based funding and specific expense tracking. Experience in budget forecasting, financial and risk analysis, rate development.
  • Ability to work independently with a high degree of reliability, accuracy, productivity and innovation. Skilled at interpreting and communicating to others complex policies and procedures. Willingness to jump in to support daily operations and build support tools.
  • Working knowledge of operating procedures in a large, complex organization.
  • Experience with Emergency Management and/or Business Continuity practices.
  • Excellent written and verbal skills, including a demonstrated ability to effectively communicate with a wide variety of stakeholders and constituents.
  • Proficient with MS Office applications.
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.

DESIRED EXPERIENCE
  • Master’s Degree in a suitable area of study; Business Administration, Public Administration, Education, Instructional Design and Technologies.
  • Specific knowledge of the University of Washington’s business systems to include financial accounting, R25/25 Live room reservations, purchasing, etc.
  • Work experience at an institution of higher learning.
As a UW employee, you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here.