Loss Prevention Manager

TriMark USA - Fountain Valley, CA

TriMark USA is one of the nation's largest providers of design and build services, equipment and supplies to the foodservice industry. TriMark offers operators an unrivaled level of customized service by combining the hands-on support and local market knowledge of a strong, regional supplier with the purchasing strength, industry expertise, and delivery capabilities of a national company. We partner with our customers, which include national chains, independent restaurants, healthcare facilities, K-12 and universities, entertainment venues, and many other segments, providing tailored solutions and essential products to operate with greater efficiency and realize better bottom line results. Our aim every day is to serve with excellence, meeting the needs of foodservice professionals so they can achieve their culinary vision.

Since 1988, chefs, foodservice professionals and cooking enthusiasts have relied on Chefs' Toys, a TriMark Company, for an outstanding selection of restaurant equipment, kitchen supplies, and a wide range of dining products and accessories., Driven by a commitment to excellent customer care. Chefs’ Toys proudly serves businesses of all sizes, offering industry expertise that helps customers with valuable, cost-saving solutions. The retail stores across California, along with ChefsToys.com, are open to the public and aim to deliver on-demand, one-stop-shopping for independent foodservice establishments and regional chains.

Position Summary/Objective

This position is responsible for taking a proactive approach in developing and enforcing loss prevention policies that protect the assets of the company by directing, establishing, implementing and monitoring programs that will minimize loss. The primary metric is the reduction of shrink.

Essential Functions & Responsibilities

Lead the design and implementation of loss prevention to positively impact shrink for distribution centers and retail store locations.
Analyze major areas of shrink opportunity using current reporting and streamline the process.
Develop and oversee company loss prevention operation including loss prevention reporting, detection and predictive modeling.
Partner with operations and leadership in the design, implementation and control of loss prevention policies and procedures to lessen shrink and protect company assets, while also enhancing customer safety and satisfaction.
Develop and implement training programs and initiatives for all levels of field personnel to combat loss prevention issues and reduce shrink for distribution centers and retail store locations.
Partner with Human Resources, legal and other field managers to conduct investigations and operational assessments in order to create action plans that address areas of concern.
Manages all areas related to loss prevention including but not limited to intrusion/fire alarms, security systems, locks and keys, secure display cases, safes and new store construction.
Oversees eternal investigations of organized retail crime and credit card/gift card and online fraud.
Manages safety and Illness and Injury Prevention programs for distribution centers and retail stores.
All other duties as assigned and/or required.

Competencies, Skills and Abilities

Ability to think objectively and interpret meaningful themes from quantitative and qualitative data.
Ability to use rigorous logic and methods to effectively problem solve.
Ability to build constructive and effective relationships with a broad and diverse group of business partners.
Ability to influence at all professional levels, as well as demonstrated ability to work effectively within a team and be assertive in driving successful management strategies.
Ability to set objectives and goals and organize work appropriately to meet and exceed expectations.
Posses strong organizational and time management skills.
Strong listening, written and oral communication skills.
Must hold a valid CA drivers’ license, acceptable motor vehicle record and vehicle insurance throughout the course of employment.

Education & Experience

Bachelor’s degree (B.A./B.S.) from an accredited college or university and 5-7 years’ of multi-store retail loss prevention experience; or equivalent combination of education and experience.
Demonstrated ability in building loss prevention programs from concept through execution.
Familiarity with progressive loss prevention and shrink reduction strategies.
Proven track record of partnering with regional and store management teams to decrease shrink.
Formalized interview/interrogation training (Wicklander, a plus).