Client Advocate I

Toshiba Global Commerce Solutions, Inc. - Los Angeles, CA3.1

Full-timeEstimated: $58,000 - $82,000 a year
Toshiba Global Commerce Solutions is seeking a Client Advocate I to support a small Retail customer in Los Angeles, CA. The Client Advocate is the single point of contact for the management of service delivery for this assigned retail client. The Client Advocate represents Toshiba Global Commerce Solutions to Retail clients on all matters regarding the management and delivery of maintenance and services. This individual will be the primary contact to Retail customers for issues related to hardware support, software support assistance, and delivery of operational services. The primary responsibility of the Client Advocate is to ensure that the Retail client achieves maximum benefit from their Retail IT operations.

Develops positive relationships with Retail customer
Develop positive relationships with key sales people
Delivers a high level of overall customer satisfaction in assigned Retail accounts
Implements plans and solutions to address Retail client requirements and resolve problems
Awareness of existing maintenance revenue base and identification of opportunities for managing the maintenance/services contract with the Retail customer
Compares and articulates alternative approaches to a maintenance delivery design, and implements technical solutions that meet Retail client requirements
Standardizes delivery processes
Protects install base, manages expense by finding ways to improve efficiency, reduces costs
Identifies root causes of problems, recommends appropriate solutions, and implements services solutions within and across complex Retail customer environments
Improves the maintenance and services delivery management processes and procedures across the Retail customer enterprises within the region or business unit
Challenges the validity of given service delivery agreements and operational processes in order to enhance, improve and benefit the Retail client
Vendor management
Identify opportunities to grow account
Understand and forecast revenue and costs associated with assigned accounts
Build and present service results to Retail client

Required Skills:
Bachelor's degree or equivalent experience
2+ years of IT Project management experience
Proven maintenance delivery management skills
Proven understanding of and is skilled at articulating our technical support strategy, particularly as it relates to base and enhanced support based on past experiences
Ability to learn about Toshiba Global Commerce Solutions systems management, operational services, product technical support functions, service delivery and offerings based on past experiences
Thorough understanding of the service business process based on past experiences
Ability to understand and communicate high-level technology concepts

Preferred Skills:
Specialized systems knowledge across multiple technology platforms and architectures (i.e. POS)

About the Company:
Toshiba Global Commerce Solutions is a dynamic billion dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy.

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email to request an accommodation.
City: Los Angeles

Location_formattedLocationLong: Los Angeles, California US

State: California

Community / Marketing Title: Client Advocate I

Company Profile:
Requisition Number: CLIEN01594

EEO Employer Verbiage: