Organization: Corporate Functions/Human Resources
Location: Austin, TX or San Jose, CA
Level: 9 - Specialist
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 469,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
People in the Corporate Function career track contribute to the running of Accenture as a high- performance business through specialization within a specific functional area, and grow into internally focused roles by deepening their skills and/or developing new skills within an internal functional area.
Human Resources professionals develop and execute HR strategies, programs and services across one or more parts of the employee lifecycle to attract, develop and retain a highly engaged and differentiated workforce that enables the execution of human capital and business strategies.
Coach line managers and career counselors, enable them to guide employees, facilitate engagement, people programs and activities at the client site. Provide advisory support to executives. Manage employee life cycle activities i.e. employee orientation, integration and engagement activities, annual Performance Achievement, PIP and associated compensation processes. Develop and execute employee satisfaction initiatives. Handle employee concerns and queries by promoting HR contact center as first point of contact.
Adapt, communicate and implement the strategic direction of all operations to ensure adherence to global policies and processes
Define the operational framework for the client site delivery of People Service process support based upon the defined Business and HR Strategy
Create and implement short-term tactical plans to meet SLA performance metrics and financial targets through the efficient use of human resources, technology and maximization of workforce
Provide feedback and input for improvement of all programs, processes and policies and accountable for driving consistent, standardized and effective service delivery within Employee Relations, Internal Controls & Compliance, Learning, Transitions and Records & Document Management
Work with the Geographic Unit (GU) Center of Excellence (CoE) Interlock process owners to improve the end to end HR delivery processes
Ensure integration of Location People Services team with the Cross Business Service Delivery team and Field HR within the GU
Serve as a main point of contact and manage relationships with stakeholder group and key individuals
Resolve any escalated issues and risks
Facilitate team work and process integration across the team
Support team of People Advisors and Client Account HR Leads as required
Ensure career planning and development for employees
Execute local employee engagement and recognition programs for the Deploy to Entity (DTE) in line with the entity strategy
Deliver employee Orientation and Integration
Execute key HR processes within Field HR, i.e. Onboarding, performance management, exit management, grievance management and career moves through internal Role posting
Coordinate, deliver, prioritize and manage escalation of all activities executed by the Location HR and People Advisor teams
Work closely with the GU People Programs Lead on programs and initiatives which are cross-DTE, and with the People Advisor team to ensure that processes and programs and driven out and implemented on the ground within the respective project sites
May provide end to end service delivery of all Mobility Services at a global level and accountable for coordination, delivery, employee satisfaction, prioritization and escalation for HR activities related to mobility services at a global level
Deliver trainings at the client site, including Conduct Counts, Truly Human, Performance Achievement and partnering with ER to deliver local Employment Law
Partnering with the client’s Site Facilities, Security and HR/ER Teams to address employee issues and involving the appropriate Accenture contact for resolution
Procurement, Employee Relations, Talent Supply Chain, Legal, Recruiting, Client Account HR Leads, Line Managers, etc.
Role requires 5 days a week presence at the client site
Undergraduate degree or equivalent professional experience
Minimum of 3 years Human Resources experience
Candidates must be located in Austin, TX or San Jose, CA
Experience in a large, multi-national organization or consultancy preferred
Experience with a global, multi-cultural, virtual work environment preferred
Advanced Global Mobility knowledge
Advanced Labor Relations knowledge
Intermediate Talent Management knowledge
Capacity of analysis and solving of moderately complex problems. May create new solutions, leveraging and, where needed, adapting existing methods and procedures.
Power to influence or complete assignments independently and ability to make decisions, as indicated by latitude to devise work products or plans, reliance on instruction and decision-making ability
Develops and maintain positive long term relationships
Escalates risks and issues in a timely manner. Risk or consequences in the event of failure, as indicated by range of expected impact, such as within a team or across a team or area of responsibility and level of risk
Communication skills written and oral
Agility to answer to unexpected situations/scenarios
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.
Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.