Job description
If you're an experienced IT professional seeking a refreshing change, we have the perfect opportunity for you. Rather than being treated as just another IT job, imagine being a critical and valued part of a growing business. Our company prioritizes the needs of our people, and we offer the opportunity to NOT be confined to an office. We actively appreciate and lean on the experiences and insights of our team members, fostering an open and honest work environment. Our executive team recognizes the critical importance of your role and actively supports your growth and development within the organization. As we constantly change and improve, you'll have the chance to take on new roles and challenges, exploring different technologies, management, and disciplines. And, as a bonus, you'll share in the success that comes from your hard work and dedication.
At Facet, our primary focus is on supporting our people and partners in the best way possible. By enabling and empowering our staff, we can ensure that our partners receive the best possible support. Our mission is not just about making money but also about supporting the industry and the many dedicated partners who are committed to making a positive impact on the world.
We are seeking a skilled Helpdesk Technician to join our team. The ideal candidate will be responsible for providing technical assistance and support related to computer systems, hardware, and software. This role will involve troubleshooting, diagnosing, and resolving technical issues, as well as providing support for IT infrastructure and network systems. The Helpdesk Technician will also be required to perform onsite visits to resolve technical issues that cannot be addressed remotely. The candidate should have excellent problem-solving skills, strong communication abilities, and a customer-oriented approach.
We understand that everyone's career path is unique, and you may not have experience with every technology listed above. What we're looking for are highly competent IT professionals with a solid foundation of core skills and a strong desire to learn and grow.
Key Responsibilities:
- Monitor Helpdesk calls and incoming tickets to provide technical support and troubleshooting for computer systems, hardware, and software.
- Recording user problems and developing internal documentation for technical procedures.
- Install, configure, and maintain computer hardware and software.
- Assist in the maintenance and management of IT infrastructure and network systems.
- Conduct onsite visits to resolve technical issues and provide hands-on support.
- Respond to and resolve helpdesk tickets in a timely manner.
- Collaborate with team members and other departments to ensure effective support and problem resolution.
Requirements:
- Proven experience as a Helpdesk Technician or in a similar role.
- Strong understanding of computer systems, hardware, and software.
- Knowledge of IT infrastructure, network systems, and troubleshooting techniques.
- Excellent communication and customer service skills.
- Ability to work independently and make sound decisions.
- Flexibility to travel and perform onsite visits as needed.
- Local to California - see areas below.
It would be great if you had these skills as well, but it's not mandatory:
- CompTIA A+
- CompTIA Network+
- Microsoft Certified: Modern Desktop Administrator Associate
- HDI Desktop Support Technician
- ITIL Foundation
- Cisco Certified Entry Networking Technician (CCENT)
- Apple Certified Mac Technician (ACMT)
- Certified Help Desk Professional (CHDP)
Job Type: Full-time
Salary: $55,000 - $75,000 per year
Benefits:
- Dental Insurance
- Health insurance
- Paid time off
Work Location: Remote in
1. South Bay Beach Cities (this covers, Torrance, Redondo, etc...)
2. Inglewood
3. Carson
4. Long Beach
5. Anaheim
Job Type: Full-time
Pay: $55,000.00 - $75,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- On call
Experience:
- Help desk: 2 years (Preferred)
- Windows: 2 years (Preferred)
Ability to Commute:
- El Segundo, CA 90245 (Required)
Ability to Relocate:
- El Segundo, CA 90245: Relocate before starting work (Required)
Work Location: Hybrid remote in El Segundo, CA 90245
