Online Client Service Associate (Remote Days)($15/Hr)

The WiseWe Company - Wilmington, DE (30+ days ago)


The WiseWe Company is comprised of a dedicated team of customer service professionals who have fun helping companies power their operations. We not only manage operations using a Salesforce Help Desk but also are integral parts of new and existing client implementations. If you're passionate about customer service and interested in project management, then this position is for you!

There will likely be 2 days (Mondays and Fridays) where you will have the option to work from home.

Responsibilities: Assist in managing client service operations between the hours of 9:00am-5:00pm. This will include monitoring requests for service, responding and/or coordinating with other specialists and developers for fulfillment. Associate will also:

Monitor email communications

  • Monitor client emails coming into Shared Inbox.
  • Respond to emails from clients
  • Reach out to specialists for availability and assign tasks for completion.
  • Notify Project Manager when tasks are complete.

System Administration

  • Receive Training on web-based Medical Staffing Application and complete tasks when necessary.
  • When assigned, complete system tasks when necessary to include front-end configuration, login credentials, billing and reconciliation
  • Other tasks as needed

Salesforce

  • Assist with management of Client Salesforce Application to include keeping the following current:
  • Accounts
  • Cases
  • Support Cases
  • Will also be POC for Support Cases
  • Calendar

Phone Communications

  • Monitor incoming phone communications
  • Make outbound phone calls

Required Work Experience

3-5 Years of customer service experience.

Desired Skills:

Exceptional writing skills-Ability to conduct grammar and spelling checks and craft various forms of business, marketing and project related documents (business, technical and general writing).

Intermediate-Advanced Computer Skills- Intermediate level knowledge of Microsoft Office including work, excel and PowerPoint. Have the ability to create and update files of these types.

Professional Phone Skills- Ability to interact via phone with managers and executives in the medical and other industries.

Professional Email Skills-Ability to interact via email with managers and executives in the medical and other industries. Ability to optimize email for efficiency (creating folders, placing some addresses on block list, reviewing emails for importance or use)

Systems-Exposure and experience with a variety of systems, particularly cloud based human resources systems (staffing, recruiting, etc.)

****WILL TRAIN THE RIGHT CANDIDATES****

Job Type: Full-time

Salary: $15.00 /hour