As the Glam Seamless Salon/Retail Store Manager to our Soho salon, you will be responsible for overseeing the day-to-day operations of our salon and retail store. Your primary focus will be on ensuring an outstanding customer experience, managing a team of beauty professionals, driving sales, and maintaining a positive and welcoming atmosphere in the salon and store.
- Effectively perform all operations functions opens and closes the store, register, and back-office management procedures
- Contribute to management and store meetings, offering suggestions for associate development, sales opportunities, and organizational improvements
- Serve as a role model for sales associates in sales generation and customer service by making the customer experience the priority
- Reinforce customer service principles by coaching staff on their successes and challenges
- Demonstrate and model client service and onstage leadership standards
- Develop strateges to grow the business, leveraging client loyalty programs, events, product knowledge and services
- Implement new policies and procedures and hold the team accountable to meeting goals
- Recruit, interview, and hire qualified staff members alongside HR
- Ensure that product knowledge training is scheduled and successfully completed
- Manage the selling floor and salon floor increasing client retention
- Ensure safety and cleanliness in the stockroom, break area, bathroom, etc.
- Partner with HR and Headquarters team to ensure that all team members adhere to Store Operations and Loss Prevention policies
- Conduct weiekly/monthly store meetings
- Inventory management
- Set up and review merchandising and window displays that enhance the GLAM standards
- Cross department coordination for product launches, marketing, sales and our online support team
- Achieve weekly/monthly sales goals
- Establish and evaluate weekly/monthly Touch Bases with each retail associate and stylist
Experience
- Proven experience as a Salon Manager or Retail Store Manager in the beauty industry.
- Strong leadership and team management skills.
- Excellent customer service and communication abilities.
- Demonstrated sales and revenue growth experience.
- Knowledge of beauty products and industry trends.
- Familiarity with salon and retail store operations.
About
Beauty Industry Group (BIG) is a global market leader in human hair extensions and a leader in innovation and best-in-class sourcing and ethical standards. We champion self-expression and stand at the forefront of the industry with innovative hair solutions designed to enhance beauty, ignite creativity, and foster confidence. We empower both our stylists and consumers by offering a wide range of professional-grade products, ensuring that each individual experiences a profound sense of empowerment, whether at a salon or in the comfort of their home. For us, this transcends mere cosmetic enhancements; it's a commitment to embracing a unique and unapologetic expression of self that not only captivates but also inspires.Benefits
- This role is eligible for a 5% annual bonus
- 401(k) with company match - $ for $ up to 4%.
- Vacation/Holiday Leave.
- Medical/Dental/Vision.
- Life and AD&D Insurance.
- Access to hundreds of discounted beauty products.
- Opportunities for growth and advancement.
Job Type: Full-time
Pay: From $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Ability to Relocate:
- New York, NY 10012: Relocate before starting work (Required)
Work Location: In person
