Operations Coordinator/Client Relations

Ilhabela Holdings Inc. dba Melissa Shoes - New York, NY (30+ days ago)

About the Company

We are the exclusive US distributor of Melissa shoes, the iconic Brazilian brand. We oversee a growing effort that spans wholesale, retail and e-commerce operations.

We are looking for a bright and dynamic fast learner and, more importantly, extremely organized person to assist our Operations team at our headquarters in Chelsea, New York. We are looking for talented individual who can grow professionally with us.

Job description

  • Handle day to day operations of US wholesale order fulfillment, including collecting payment before shipping, open order tracking and pick ticket follow up;
  • Liaise with the sales team to ensure the smooth processing of orders, making sure processes are effective and efficient;
  • Streamline order execution process, while working with back-office operations team, warehouse, sales team, and clients;
  • Ensure clients’ order requirements are met and orders are delivered within schedule;
  • Partner with logistics provider to execute maximum productivity, minimize risk, and effectively respond to fluctuations;
  • Enforce company’s procedures and help establish new ones to accommodate business demands;
  • Collaborate with the salesforce to achieve corporate goals;
  • Build rapport and engage with customers upholding customer service standards;
  • Work on various Ad-hoc projects as assigned by leadership;


  • College Graduate;
  • Computer savvy with proficiency in Excel, including v-lookups and pivot tables;
  • Ability to communicate clearly and effectively via email or phone;
  • Impeccable work ethic, capable of maintaining a positive and objective attitude towards other members of the team;
  • Organizational talents and attention to detail;
  • Ability to adapt existing concepts into new technologies or applications;

We value the following attributes:

  • Highly analytical;
  • Eager to work in a fast-paced, high-growth company;
  • Resourceful problem solver, fast and independent learner;
  • Comfortable working on unfamiliar problems;

Job Type: Full-time


  • New York, NY 10001 (Required)

Work authorization:

  • United States (Required)