Manage the daily office functions of the College of Social Science and Humanities Office of Student Academic Affairs under the direction of the Assistant Director. This individual will coordinate and direct the flow of academic advising and co-operative education services for CSSH students and provide support to the College's academic advising team and co-op coordinators. Acts as the front-line person for the College regarding undergraduate inquiries, requests for information and appointments with advisors, providing advice when appropriate and making referrals when necessary. Works with students and parents on the phone, via email, and in person. Responsible for ensuring an overall office atmosphere that is pleasant, welcoming, and immediately responsive to student needs. Maintains office operations, accurate and confidential record maintenance, regular input of data into central systems, and coordination of appointments and meetings. Serves as administrative support for the Coordinator of Undergraduate Recruitment Programs and Coordinator of Undergraduate Student Engagement for all events and programming. Serves as a liaison between students and University offices to provide accurate information and excellent customer service in helping students navigate their way through processes and procedures across the College and University. Supervises Work-Study students. Includes diverse administrative tasks and special projects.
Minimum of 2-3 years of related office experience required, preferably in a university setting. Excellent administrative/secretarial skills and thorough knowledge of office procedures and systems. Strong organizational skills and ability to juggle many tasks simultaneously. Must have a strong attention to detail and the ability to understand, and clearly explain to students, the University and College policies and procedures. Must be able to accurately interpret student, parent, staff, and faculty requests, effectively analyze the request, and provide accurate referrals. Excellent interpersonal and communication skills essential to provide the highest level of customer service. Requires ability to handle extremely busy peak times and situations of student crisis and frustration with a pleasant, patient, and professional demeanor.
Ability to organize, prioritize, take independent action, work independently, make critical decisions, and to work with students, parents, and faculty/staff on the phone and in person in a professional manner. Demonstrated record dependability and responsibility, and the ability to work successfully with undergraduate age students. Resourcefulness, good judgment, discretion, and problem-solving skills are important. Excellent computer skills with flexibility to adapt to new technology and various computer/software applications are essential. Bachelor’s degree required.
To be considered for this position please visit our web site and apply on line at the following link: Careers@Northeastern
Northeastern University is an Equal Opportunity, Affirmative Action Educational Institution and Employer, Title IX University. Northeastern University particularly welcomes applications from minorities, women and persons with disabilities. Northeastern University is an E-Verify Employer.
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