Medical Records Clerk

STAT Informatic Solutions - Kingsport, TN2.5

Full-time
Position Summary:
The Medical Records Clerk is responsible for processing all medical records request through prompt and courteous service in a fast-paced, high volume, customer focused environment. Release of Information Specialists are also responsible for ensuring accuracy and safeguarding patient's right to privacy by adhering to company policy and HIPAA regulations.

Essential Functions:
Maintains a high level of professionalism and good rapport with clients
Informs the Supervisor, in his/her absence, the Operations or Regional Manager, of all issues, complaints, incidents, etc. immediately
Performs work at assigned site(s) or CPC in accordance with the medical facility specific procedures and STAT policies and procedures
Maintains confidentiality by keeping all patient and medical information seen and heard in the facility in the strictest confidence
Maintains productivity, quality and assures customer service standards
Answers and conducts business on the telephone routinely while maintaining excellent customer service skills

Authorizing Process:
Reviews Release of Information requests for validity according to applicable state or federal statutes
Returns inappropriate authorizations and request or requester
Looks up medical record numbers, fills out guides and pulls medical records, if so directed
Reviews the requests to determine which records are being requested

Copying Process:
Scans the medical record and chooses the appropriate information to be photocopied, if so directed
Copies the appropriate pages for the requested records, if so directed
Logs information that is being sent to the requester either manually or using company software in accordance with the facility procedure
Documents the release of information in the patient medical record or other means determined by the facility

Invoicing Process:
Calculates the amount to be billed to the requester and prepares the invoice, if so directed
Certifies the copies of medical records when requested, if so directed
Prepares copies of mailing, by weighing and affixing postage or by processing the mail through

Job Requirements

MUST HAVE PRIOR EXPERIENCE IN ROI / MEDICAL RECORDS

Education:
High School Graduate or General Education Degree (GED)

Experience:
Six months to one year of related Release of Information experience

Computer Skills:
Basic Computer Functions: Keyboard, Data Entry

Other Requirements:
Prior HIPAA Knowledge Preferred, Medical Terminology class is strongly encouraged