Systems Engineer

GreenPages Technical Solutions - Kittery, ME

Full-time$80,000 - $100,000 a year
SkillsBenefits
GreenPages is a leading cloud management consulting and integration firm that helps clients fully virtualize their environments and transform their datacenter and IT operations to effectively leverage the power of cloud computing. The company’s deep technology expertise, broad engineering certifications, and vendor agnostic business model offer clients a strategic, cross-platform, proactive approach to designing, deploying and supporting modern IT environments.

Description

Location: Kittery, ME

Imagine an IT career with a leading cloud management consulting and integration firm that has been named one of the Best Places to Work in Maine for the last 13 years. Enjoy spending your days in a very collaborative environment where you are involved with more aspects of the latest technology allowing you to experience more rapid professional advancement.
GreenPages Technology Solutions, is seeking a Level III Systems Engineer to join their highly skilled team in Kittery, ME. This is a critical role responsible for escalation management, quality assurance, and technical account management within the Managed Services technical delivery team.

Why IT professionals join the GreenPages team:
More room for rapid professional growth – Current employees have said that 1 year of experience in their Managed Services division is equal to multiple years of experience with other IT companies
Incredible company culture – GreenPages Technology Solutions has been recognized as one of the Best Places to Work in Maine for the last 13 years.
Awards and Achievements - Visit this page to learn more about what they have been recognized for
Competitive pay: $80,000-$100,000/year plus bonuses
Comprehensive benefits package: medical, dental, life, short term disability, long term disability, parental leave, and 401(k)
Tuition reimbursement
16 days of PTO to start
Amazing Location – The office is right on the waterfront of the Piscataqua River with available parking and walking distance to downtown Portsmouth.

Essential Job Functions and Responsibilities:
Support Managed Services customers with Focus on Windows Server, Microsoft Exchange, VMware and various Citrix products
Investigate, analyze and troubleshoot customer environments
Provide leadership and act as escalation point for other members of the Operations Team
Acts as Technical Account Manager for some larger customers with more complex environments. This includes creation of technical roadmaps for these customers
Participate in pre-sales activities to understand client challenges and work with SA to design solutions
Investigate, analyze and troubleshoot customer issue trends. Establish a plan of resolution and execute the plan with minimal supervision while mitigating risk or disruption to the customer environment.
Quickly and effectively communicate with customers within our SLA.
Take a consultative approach to improving the effectiveness of our customers' computing environment.
Participate in special projects, including new service development, as requested.
Ensure documentation of customer environments is kept current and usable.
Continual research and development into new offerings and new technologies
Identify and research technologies and tools that are relevant to the ongoing development of the Managed Services business and customers
Assist Managed Services management in continuous refinement of tools, processes and procedures to improve service delivery
Provide guidance and mentor other members of team.

Qualifications

Qualified candidates must have:
Experience supporting Windows and VMware environments
Excellent ability to interact and communicate with customers
Familiarity with Cloud technologies such as Azure, AWS and O365

GreenPages is committed to a policy of equal employment opportunity. GreenPages does not discriminate in any aspect of its employment practices against any qualified applicant or employee on account of race, color, creed, religion, sex, sexual orientation, national origin, disability, marital status, or veteran status. We encourage you to send us your resume if you are interested in pursuing a career with us.

To all recruitment agencies: GreenPages does not accept unsolicited agency resumes and ask that you do not forward resumes to GreenPages employees, any physical GreenPages location, or any GreenPages email address. We take no responsibility for any fees related to unsolicited resumes.