Operations Manager - Remote Position

Echobind - Remote

Echobind is a group of caring, collaborative, and driven technologists working on a variety of software projects for our clients. We build relationships with all of our clients, so that there’s mutual respect and understanding to each project; we’re proud of the accomplishments of our team, and proud of the clients we get to work with.

As our Operations Manager, you’ll be joining a group of 17 team members who’ve had a hand in building our business, culture, and body of work. Agency work demands the prioritization of time and effort to help deliver for our clients; however, we’re dedicated to helping our team build a long-lasting career with us. In fact, we dedicate up to eight hours a week for employees to allocate towards “investment time” as a way to encourage our teammates to spend time improving their craft and continuing to learn.

You’ll play a vital role in helping us strike a balance between the immediacy of our customer work, and continuing the improve and engage our group of talented technologists through career development and growth opportunities-all the while, ensuring we can scale our culture as we continue to grow.

The Operations Manager role reports to our CEO and works closely with our team leads. You’ll act as the team’s “chief of staff” whose work spans across the agency. As a remote team, you’ll help us balance building our culture synchronously and making sure we can all work efficiently asynchronously with better process and structure.

Business Operations

Our workload changes frequently based on the needs of our clients. You’ll work with account managers to manage forecasting and hiring to help us plan better for the future.
Owning payroll, benefits, PTO, and compliance; updates as needed, and work with our providers.
Partner with our external accountant on payroll for subcontractors
Be the keeper of our time-tracking system for client work abd work with individuals to clarify and make adjustments.
Continue to add to our in-house scorecard application which we use to monitor the health of our business.

People Operations
Improve our existing hiring process, train the team, and set expectations that ensure we’re providing excellent candidate experience.
Manage all new employee onboarding; partnering with team leads to make improvements.
Keep our employee handbook up to date as we continue to hire folks in other states; an eye on compliance is fundamental!
As a people operations business partner, you’ll conduct 1:1s with all teammates and provide constructive feedback when needed.
You’ll work with managers to ensure individuals are progressing and are engaging with challenging projects that align with the business and their personal career goals. Work creatively to make sure the teams’ investment time is valuable.(Performance management, goal setting)
Advocate for our company culture. As we grow, you’ll want to help us embody our values and attitude and continue to be successful.

Corporate Operations
Partner with team members to write copy for and add case studies, client testimonials and other information to our website and careers page.
With our partners, help put together a content calendar and collaborate on content for social and our blog.
Research and present ideas for conference sponsorship and other opportunities for employer/company branding.
Manage company swag; work with designers externally/internally to create new designs. Collaborate with the team to share swag with our clients.
Help us find a great person to fill this role permanently later in the year!

Phew- that was a lot, and you’re still here! You’re probably someone who..

Is a problem solver. The learner in you takes information from the team and presents solutions to help everyone move forward.
Isn’t new to an operations role. We’re a small team, and will help you continue to grow here, but we need someone to come in and hit the ground running, so previous experience working in a similar role is essential!
Is driven by making an impact on all areas of business.
Isn’t shy about a little process and structure; you’re analytical and organized.
Is happy to collaborate. This role will work with all areas of the company, so flexing those project manager muscles will come in handy!
Is a believer of remote work, but understands the challenges remote teams can face, but are eager to help solve for them.
Has helped recruit, hire, and onboard technical roles before. Bonus points for doing this in an agency setting.
Is able to overlap with our team who is located on both sides of the United States. We encourage our team to have a healthy work-life balance, so we’ll favor candidates who can comfortably make this overlap happen without sacrificing their personal life.

Competitive salary + annual bonus
Up to eight hours per week dedicated to "investment time". This is our way to investment in projects that will make you and the agency better.
Fully covered expenses to a conference of your choosing each year
Fully covered expenses to any conference that you're accepted to speak at
Fully covered Health and Vision benefits
Four (4) weeks paid vacation
Three (3) weeks paid leave for any new parent plus three (3) additional time if you give birth or adopt.
New computer setup of your choice
Ability to work from anywhere in the US with an Internet connection

Echobind’s work comes from a group of human beings who have different perspectives, backgrounds, educations, lifestyles, and leanings. Our work is better because of these differences, not in spite of them. Echobind is happily a equal opportunity and affirmative action employer. We’ll always welcome people to apply with us regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.