JFK Passenger Service Agent

dnata - John F. Kennedy International Airport, NY (30+ days ago)3.9

Passenger Service Agent

  • Represent the carriers we serve with the highest level of Professionalism
  • Understand and support product integrity of each carrier
  • Ticketing of passengers with direct interactions within Counter and Gate areas
  • Verification of travel documentation and compliance of International Travel Requirements
  • Work with specific carrier systems to provide aircraft seating and address individual passenger needs in a time sensitive environment
  • Check in of passenger baggage and ability to lift over 70lbs repetitively
  • Collect service fees inclusive of cash management and responsibilities there of
  • Support Kiosk use within Counter areas
  • Operate motorized equipment as needed such as Jet Bridge and applicable operational GSE
  • Read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags.
  • Adherence to dnata uniform standards
  • Ensure compliance with dnata, TSA and Federal Aviation Administration (FAA) regulations and policies
  • Other duties as assigned
  • Language needs based on individual carrier request, must speak Spanish

Equal Opportunity Employer

dnata US is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Specific Working Hours

  • Must be flexible to work variable shifts, weekends, and holidays
  • Specific shifts to be determined by administrative staff due to operational needs
  • Must be able to work extended hours on short notice during irregular operations

Job Type: Part-time

Salary: $15.00 /hour


  • Airline Passenger Service: 1 year (Preferred)


  • High school (Required)


  • Spanish (Required)

Work authorization:

  • United States (Required)