Assistant Branch Manager

Columbia Bank - Portland, OR (30+ days ago)3.9


This position works closely with the Branch Manager to attain branch/bank established goals. Manages a team responsible for exceptional customer service standards along with operational soundness and generating revenue for the branch/bank.

RESPONSIBILITIES

  • Acts as back up to personal banking team to open new accounts, receive loan requests and gather credit-related information
  • Ensures the branch is operationally sound
  • Ensures that the tellers are trained and competent in explaining all products and services offered
  • Monitors sales and service goals
  • Processes and oversees technical tasks such as opening and closing of the branch, overdraft monitoring, wire transfers and collections, stop payments and monitoring branch controls
  • Routinely and consistently provides guidance and training to branch team
  • Resolves conflicts with minimal help
  • May back up new accounts
  • May back up teller line
  • Ability to pass personal banking training
  • Responsible for satisfactory audits
  • Actively contributes to employee management and training
  • Services complex accounts often
  • Actively coaches and mentors team to deepen customer relations
  • Works with Branch Manager to identify business development opportunities

MINIMUM JOB REQUIREMENTS

  • High School diploma or GED
  • 2+ years retail banking experience
  • Bilingual preferred
  • Bachelor's degree preferred
  • Some management experience
  • Proficient in Microsoft Office suite and any banking software used in the branch
  • Training and mentoring skills
  • Customer focused service and sales skills
  • Understands consumer and small business lending
  • Overall knowledge of bank operations
  • Previous Teller experience
  • Knowledge of policies and procedures

OUR CORE BEHAVIORS

  • Be Genuine. Conduct yourself in a consistent, honest and compassionate manner at all times
  • Work Ethic. Be willing to go the extra mile for the customer, whether internal or external
  • Influence. Be an active player in participating, building and contributing to service
  • Continuous Learning. Commit to gaining knowledge, skills and experience on an ongoing basis in order to better serve the customer, increase personal satisfaction and improve Columbia Bank
  • Team Play. We win together. Individuality is encouraged to advance and enrich the work of the team
  • Problem Solving. Bring creative, problem-solving mentality to every situation. See alternatives, take initiative and assume responsibility for your actions
  • Communication. Keep others informed and up-to-date. Actively listen and learn from each other
  • Have a sense of community: We firmly believe that we're only as strong as the communities we serve. Your involvement is an important part of who we are.

PHYSICAL AND MENTAL REQUIREMENTS

  • Ability to sit at a computer monitor for extended periods of time
  • Ability to perform repetitive finger, hand, and arm movements
  • Ability to lift up to 15lbs
  • Ability to effectively discern information and formulate appropriate action
  • Ability to reach, squat, bend, and manually manipulate standard office equipment
  • Ability to drive to various locations
  • Ability to think critically and provide appropriate solutions

Job Type: Full-time

Experience:

  • management: 1 year (Required)
  • retail banking: 2 years (Required)
  • teller: 1 year (Required)

Education:

  • High school (Required)

Language:

  • any language other than English (Preferred)