- High School Diploma or GED
- Customer Service
- BLS Certification
- Computer Skills
- Administrative Experience
Lahey Health is a vibrant and growing health care system, recognized as a trailblazer in medicine and a standard bearer in patient experience. It includes an award-winning academic medical center, a superb constellation of community hospitals, home care services, rehabilitation facilities and more.
We are committed to attracting, developing and retaining top talent in a market long recognized and revered as a global leader in health. With a team approach to care, we encourage learning and growth at all levels, and we offer competitive salaries and benefits. We adhere to the principles of a just and fair work environment for all colleagues, where respect is foundational and performance is rewarded.
About the Job
Provides quality and safe patient care under the direction of a nurse, utilizing compassion, empathy, and respect to collaborate with a multi-disciplinary team to achieve expected outcomes.
Welcomes and orients patients, family members and significant others to the environment.
Contributes to meeting the patient’s physical, emotional, cultural, and spiritual needs.
Observes patients and reports findings and/or concerns to nurse in a timely manner.
Provides the administrative support for the unit and staff so the patient care team can concentrate on providing superior patient care.
Answers the phone for the unit, answering questions, directing calls to other team members and/or taking messages and expediently passing on information.
Greets patients, visitors, volunteers, clergy and interdisciplinary staff members. Answers questions, signs forms and/or directs the individual or question as appropriate to ensure efficient unit flow and patient/family member satisfaction.
High School Diploma or G.E.D
Must have/be one of the following:
Certified Nursing Assistant
Nursing student with completion of one medical-surgical clinical rotation
Three months clinical care experience
Preferred: At least one year of previous work experience in an administrative support role.
For safety and quality reasons, must be able to read, write and communicate effectively in English with patients, visitors and fellow members of the hospital team
Basic computer knowledge.
Excellent communication and customer service skills.
G. LICENSES, REGISTRATIONS, CERTIFICATIONS:
Preferred: Certified Nursing Assistant
H. LIFE SUPPORT CERTIFICATION REQUIRED: Basic Life Support
The Lahey Model of Care—right care, right time, right place—is exactly what patients, providers and payers need and deserve. Identifying and delivering on this convergence of interests has positioned Lahey Health for further growth. Our model ensures care is highly coordinated and locally delivered, with lower costs and exceptional quality.
Lahey Health is a robust, regional system including a teaching hospital, community hospitals, primary care providers, specialists, behavioral and home health services, skilled nursing and rehabilitation facilities, and senior care resources throughout northeastern Massachusetts and southern New Hampshire. The system has a global presence with programs in Canada, Jordan and Bermuda.
Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.