Full Job Description
POSITION: Technician I
The Remote Hands Technician I will assist all Digital Realty customers by providing “best in class” customer and technical support. The Remote Hands Technician I will work with and support all customer demands which may include, racking and stacking of equipment, cabling, cross connects, etc. Internally, the Remote Hands Technician I may work with the Deployment and Implementation teams, the Global Command Center, Provisioning team and Project Management to ensure relevant installations meet delivery dates and create a positive customer experience. The Remote Hands Technician I will be primarily responsible for responding to Customer Requests within the Service Level Agreement time frame. The Remote Hands Technician I will also assist other members of the Operations Team ensuring 100% uptime to all customers.
1+ years of experience in Telecommunications or IT related field
Basic understanding of telecom structured cabling standards
Understanding of network device deployment
Ability to communicate written and verbally
Work flexible shift schedules
Provide rotational on-call coverage
Use of industry standard test equipment
CompTIA A+ / Net + Certification
Knowledge of Telcordia installation standards
General knowledge of AC/DC electrical theory
Understanding of Building Management System (BMS) and Branch Circuit Monitoring System (BCMS)
Knowledge of inventory control
Effective organizational skills and attention to detail
Strong analytical skills
Microsoft Office Suite (Access, PowerPoint, Word, Outlook, Explorer) and or/equivalents
Physical demands of the position
Lift and handle up to 50 pounds
Bend, stoop, and stretch as required for placement and retrieval of network devices, materials, or equipment
Work under a raised data center floor
Climb ladders (up to 16 feet) to reach plenum spaces
Perform Remote Hands services which are tracked through the Digital Realty ticketing system. This includes, but is not limited to the following services:
Equipment Rack and Stack
Cable, terminate, and dress fiber or copper network cabling
Assist customers with the diagnosis of hardware and software issues on their equipment
Power cycling of customer equipment
Perform cabinet/cage audits
Blade/Card, Memory, Hard Drive, and Transceiver installation or removal
Testing and troubleshooting of copper and fiber optic circuits
Assist with migrations of equipment, power, or networking devices
Shipping and Receiving of packages
Receive, install and test customer and internal cross connects of copper and fiber optic interconnections
Use of power and hand tools (e.g., screwdrivers, drills, wire strippers, punch down tools, etc.)
Provide timely customer and internal updates using a computer based ticketing system
Assist with the documentation and inventory verification/counts
Adherence to Standard Operating Procedures
Maintain overall Data Center cleanliness and appearance
Work flexible shift schedules
Report to the facility within a 1 hour average for emergency assistance as required
Note: this description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.
Digital Realty: Where the cloud lives and business thrives
We built the global standard for technical real estate, developing a unique capability to acquire, manage, and scale data center campuses. Now, Digital Realty is building a unique ecosystem of open solutions that power customer growth through exceptional service on a foundation of unrivaled data center expertise. The new Digital Realty combines unparalleled data center services, carrier-dense interconnection, real estate acumen, and financial strength to create unique power of choice and value when and where our customers need it.
To provide our customers with the trusted foundation for the digital world
To build a network of connected campuses and internet gateways that become the heart of the internet and cloud, powering growth and prosperity for customers, employees and shareholders.
Guide our decisions and actions every day—above all else, we value customers, excellence, talent, teamwork and success.
About Digital Realty
Digital Realty Trust, Inc. supports the data center and colocation strategies of more than 2,000 firms across its secure, network-rich portfolio of data centers located throughout North America, Europe, Asia and Australia. Digital Realty's clients include companies of all sizes, ranging from financial services, cloud and information technology services, to manufacturing, energy, gaming, life sciences and consumer products
Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings agencies.
Digital Realty offers a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions.
Digital Realty is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Please do not forward unsolicited resumes to any employee of Digital Realty and its subsidiaries. Digital Realty is not responsible for any fees related to unsolicited referrals.