Call Center Agent/Scheduler (P/T, Remote, Min 1yr exp req)

Gutter Helmet by Harry Helmet® - Millersville, MD

Part-time
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The Remote Call Center Agent/ Appointment Scheduler (Part-Time) position is responsible for providing solutions for our customers, qualifying our sales leads and setting in-home sales appointments. This is an hourly position paid at $11/hr + Bonus. Join a growing company in the home improvement industry!

Job Summary:

· Part-Time, 2-3 days a week to start, shifts 6:30pm-9:30pm

· Flexible hours, a work from home position

· Must be able complete in-office (paid) training in our Millersville, MD location, for approximately 2 weeks during 8am-4pm Monday-Friday

· Field requests from consumers interested in scheduling free estimate appointments from online and offline advertising sources

· Qualify sales leads and ultimately set in-home appointments with homeowners

· Some outbound calling may be required as needed on qualified internet generated leads; no cold calling required

· Manage scheduling on multiple calendars

· Assist with other admin duties as needed

· Script and training are provided

Who You Are:

· High school diploma or equivalent preferred

· Minimum (1) year of call center experience, preferably in a remote call center, preferably serving consumers

· Previous experience working from home

· Experience with a scheduling software/database/calendar required

· Have strong computer and data entry skills, including experience with Microsoft Office

· A positive, get it done attitude

· Work in partnership with existing team

· Well-organized and detail-oriented, and have common sense

· Ability to make quick decisions, think on your feet and strong critical thinking skills

· Ability to handle a high volume of inbound calls efficiently

· Able to adapt to new technology with ease

· Must be able to demonstrate superior phone experience; excellent customer service and communication skills

· Must pass a background screening and drug test

· Be able to work a part-time day or evening schedule that includes weekends

· Regular and reliable attendance is critical to be successful in this role

· Requirements for remote office space:

· Must have a quiet working environment in your home with the following technical components: Internet Connection: High speed Wired internet connection

· Computer Specifications: Operating System – must be one of the following: Windows 7, Windows 8, Windows 10

· Processing Speed (CPU): Processor - 1 GHz Intel Pentium P4 processor or better Memory (RAM): Memory - minimum of 1 GB of RAM Memory Hard Drive Free Space (in GB): 600MB

· Computer Restrictions: Sound – must have a sound card installed and be equipped with speakers or headphones. Sound cards are often included in computers and are needed to allow you to hear audio.

· Headset: USB or Phone: USB Headset – a headset that plugs into your computer

· Internet Browser: Google Chrome (latest version)

· Anti-virus Software: Must have but no specific requirement on vendor

What We offer:

· Competitive hourly rate $11/hr + Bonus

· Flexible hours, work remotely from your home

· Initial and ongoing training

· Opportunity for growth and advancement

Who We Are:

A Qualified Remodeler Magazine Top 10 National home improvement company, Gutter Helmet by Harry Helmet® is the largest dealer of the revolutionary Gutter Helmet® gutter protection system. Established in 1981 and family owned and operated, we serve over 135,000 customers across multiple states. We’ve built our business on solid practices, excellent customer service and a superior product. Become part of a rapidly growing company with the opportunities to learn new skills with award-winning Gutter Helmet by Harry Helmet! Learn more about our company www.HarryHelmet.com.

Join our growing team TODAY! Email us your resume. We want to welcome you to the team, apply today!

We are an Equal Opportunity Employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.

Job Type: Part-time

Salary: $11.00 /hour

Experience:

  • call center: 1 year (Required)
  • scheduling software/database/calendar: 1 year (Required)

Education:

  • High school or equivalent (Preferred)

Language:

  • English (Required)

Work authorization:

  • United States (Required)

Shifts:

  • Evening (Required)

Additional Compensation:

  • Bonuses

Working days:

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Hours per week:

  • 10-19

Typical start time:

  • 6PM

Typical end time:

  • 9PM