Police Records Technician - Records

City of Plano, Texas - Plano, TX4.1

Full-time$14 an hour

Monitors and audits all incoming reports created and/or maintained by sworn personnel.
Uploads reports and various supporting documents into the corresponding computer program, codes and enters required data as outlined in local, state and national guidelines.
Assembles documents needed to complete criminal case files and reports.
Collects various fees including but not limited to accident report fees, arrest and clearance record fees, solicitor permit fees, and fingerprint fees; reconciles daily financial report of monies collected.
Indexes documents by scanning and reviewing to determine if the scanned images meet standards to qualify as the official versions of the document.
Answers phone calls and questions from internal and external officers, agencies, investigators, and citizens.
Researches specific files as requested by officers and citizens.
Picks-up mail and processes incoming paperwork; disburses mail.
Interpret requests and determine appropriate information and data for response.
Determine work priorities to meet the demands of applicable laws.
Performs other duties as assigned.

Knowledge of: Office practices, procedures, equipment, and software, including word processing, spreadsheet, and other software applications; rules of grammar; practices of document preparation; statutes and ordinances regulating the distribution of information and other applicable laws or ordinances.

Skill in: Communicating clearly both verbally and in writing; operating a personal computer; providing effective and tactful customer service; scanning and organizing documents; working independently.

High school diploma or GED equivalent.
One (1) year of previous clerical experience.
Any work related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements.


Physical Demands and Working Conditions:
This is primarily an office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment; vision to read printed materials and a computer screen; hearing and speech to communicate in person and over the telephone. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees may be required to lift, carry, push, and pull materials and objects weighing up to 25 pounds.

Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties and skills which may be required. The position also requires meeting the essential requirements of the Physical Demands and Working Conditions, with or without reasonable accommodation.