## Job Overview We are seeking a Front Office Manager to oversee the daily operations of our front desk and reception area. The ideal candidate will have a strong background in hotel management, hospitality, and guest relations. If you are passionate about providing exceptional customer service and creating a welcoming environment for guests, we want to hear from you. ## Responsibilities - Manage all front desk activities including check-ins, check-outs, and guest inquiries - Train, supervise, and support front desk staff - Ensure efficient communication between departments - Handle guest feedback and resolve any issues promptly - Maintain accurate records of room bookings and billing information - Oversee night audit procedures - Implement and enforce hotel policies and procedures - Utilize phone systems to handle incoming calls and reservations ## Qualifications - Previous experience in a front office or hospitality management role - Strong customer service skills with a focus on guest satisfaction - Knowledge of resort operations and front desk procedures - Multilingual abilities are a plus - Proficiency in night audit processes is advantageous Join our team and be part of creating memorable experiences for our guests!
Job Type: Full-time
Pay: From $1.00 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Holidays
- Morning shift
- Nights as needed
- Night shift
- On call
- Overnight shift
- Weekends as needed
Experience:
- Hotel experience: 2 years (Required)
Ability to Commute:
- Athens, GA 30601 (Required)
Ability to Relocate:
- Athens, GA 30601: Relocate before starting work (Required)
Work Location: In person
