Under the direction of the Operations Manager will support basic counter functions at our PHI field bases. Additionally, this position will also be required to support flight operations and general facility maintenance as needed.
ESSENTIAL DUTIES & ACCOUNTABILITIES:
Primary Role - Counter Clerk Duties and Accountabilies: (Morning)
Coordinate customer flights and develop flight manifests.
Assist passengers checking in for a scheduled flight.
Assist with customer flight tracking and data collection for the Customer Service Representative.
Drive passengers to and from aircraft via powered Trams for the HLO when appropriate.
Assist the Base Administrative Assistant with daily tasks and general office functions to include maintaining general office supplies, processing of flight sheets, RAMCO and LAWSON data entry, U.S. Customs Clearances, and NFLs.
Receive customer deliveries and process HazMat shipping documents as directed by the Base Administrative Assistant.
Learn the role and responsibilities of the Base Administrative Assistant position and performs those duties as appropriate.
Answer heliport phone lines and direct calls for PHI staff and customer dispatchers.
Secondary Role - Facility Maintenance Assistant Duties and Accountabilies: (Afternoon)
Assist facility maintenance staff with task management per the Operations Manager.
Coordinate and maintain records for audits, facility inspections, fuel records and other associated documents.
Maintain inventory of base consumables and assist in purchasing of materials and coordination of contract services.
Driving company vehicles for specified tasks.
Assist with general facility maintenance tasks as needed.
Coordinate and direct refueling of aircraft via designated aircraft refueling personnel.
Responsible for supporting company Safety Management System activities.
Comply with company HS&E policies and procedures.
Understand and provide visible support of Destination Zero.
Any other duties as assigned by the Operations Manager.
High School diploma or equivalent
Ability to learn and apply Customs, HazMat, APIS, and 12-5 requirements
Logistics or administrative experience is preferred but not required
Dedicated to providing excellent Customer Service
Excellent planning, organizational, and communication skills
Ability to communicate clearly and concisely during telephonic and personal conversations
Proficient with Microsoft Office Suite
Good typing and data entry ability
ORGANIZATIONAL CORE COMPETENCIES:
1) Safety - Taking responsibility to put the tools and processes in place that will ensure your own safety and the safety of those around you. The key components of Safety are: System (SMS), Risk Management, Safety Assurance, Personal Responsibility, Discipline, Compliance (Integrity), and Capacity for Collective Action.
2) Quality - Meeting the customers' needs and conditions for success over the long term and to the greatest extent possible. The key components of Quality are: Leadership Position, Technology, Technical Proficiency, Measurement and Accountability, and Innovation.
3) Efficiency - Ability to maximize the benefits and profits, while minimizing effort and expenditure. The key components of Efficiency are: Process Efficiency, Organizational Efficiency, Resource Allocation & Maximization, Measurement and Accountability, and Organizational Transparency
4) Customer Service - Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement. The key components of Customer Service are: Communication, Consistency, Accessibility, Reliability, and Maintaining an Honest, Respectful and Professional Relationship.
1) Drive & Energy - Effective performers have a high level of energy and the motivation to sustain it over time. They are ambitious and passionate about their role in the organization. They have the stamina and endurance to handle the substantial workload present in today's organization. They are motivated to maintain a fast pace and continue to produce even in exhausting circumstances.
2) Functional/Technical Expertise - Effective performers are knowledgeable and skilled in a functional specialty (e.g., finance, marketing, operations, information technologies, human resources, etc.). They add organizational value through unique expertise in a functional specialty area. They remain current in their area of expertise and serve as a resource in that area for the organization.
3) High Standards - Effective performers establish and model standards that guarantee exceptional quality and necessary attention to detail. They continually seek to improve processes and products, and they hold staff accountable for quality. They find best practices, share them, and then improve upon them.
4) Initiative - Effective performers are proactive and take action without being prompted. They do not wait to be told what to do or when to do it. They see a need, take responsibility and act on it. They make things happen.
5) Integrity - Effective performers think and act ethically and honestly. They apply ethical standards of behavior to daily work activities. They take responsibility for their actions and foster a work environment where integrity is rewarded. Effective performers have a high level of energy and the motivation to sustain it over time. They are ambitious and passionate about their role in the organization. They have the stamina and endurance to handle the substantial workload present in today's organization. They are motivated to maintain a fast pace and continue to produce even in exhausting circumstances.
While performing the duties of this job, the employee is regularly required to use hands and fingers to handle or feel, talk or hear and reach with hands and arms. The employee is frequently required to stand, sit. The employee is occasionally required to stoop, knell, crouch or crawl. The employee must occasionally lift and/or move up to 50 pounds; frequently lift and/or move up to 25 pounds and regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
Work is indoor but may require occasional exposure to outdoor environmental conditions.
Disclaimer The above Statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
PHI, Inc. is an equal opportunity employer.