Customer Service Representative

Ashley Furniture HomeStore - Easton, MD (30+ days ago)3.3


Job Summary

The Customer Support Representative ensures that all customer needs are promptly addressed by responding to customers’ requests, orders, questions and concerns in a timely and accurate manner, while exercising the highest level of service and quality. Ashley Furniture Homestoreoffers an extensive training program to ensure a solid understanding of the company’s concepts, products, practices, and procedures.

Qualified candidates for this position must have a passion for excellence, outstanding communication and organizational skills, as well as the ability to readily build relationships over the phone. Additionally, a qualified candidate must be quality focused, an effective team player and be motivated to achieve a rewarding career within the organization.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required by the employee.

Responsibilities and Duties

  •  Address basic technical support questions
  •  Receive inbound calls and respond to calls as appropriate
  •  Promptly resolve customer service issues to the customer’s satisfaction per company procedures and standards
  •  Create and maintain customer accounts in database
  •  Perform administrative duties, reports and special projects associated with Customer Support

Job Types: Full-time, Part-time

Salary: $10.00 to $12.00 /hour

Experience:

  • Call Center: 1 year
  • Customer Service: 1 year
  • Retail: 1 year

Work environment:

  • Front desk

Communication method(s) used:

  • Email
  • Phone
  • In person