Customer Relations Specialist - 967761

SCANA Corporation - Cayce, SC (30+ days ago)4.1


Our belief is if we hold true to our company culture and our core values and hire people with the same values, the responsibility of delivering great customer service will happen naturally. As a critical part of our company’s promise to customers, our team of resourceful problem-solvers will respond to a high volume of inbound customer calls and process data using our online Customer Information System. There is also the potential to communicate with our customers via email, chat or social media. Responsibilities include issuing orders for energy-related services and taking a positive and empathetic approach to assisting customers with a variety of inquiries regarding their essential need for natural gas and/or electric services.

To prepare you for these responsibilities, we will provide extensive training. During this time, you will learn about the SCE&G and PSNC businesses through guided, interactive classroom training that will include testing at certain intervals to monitor your progress and real world examples to apply what you’ve learned. After the training process is complete, you will be assigned a shift based on your individual preference, shift availability, and overall performance during training (shift bids occur once a year).

Qualifications

4 or more years’ experience in customer service or related field
High school diploma accredited by an organization that is recognized by the Council for Higher Education Accreditation or one of the entities recognized by the U.S. Dept. of Education or GED.
Ability to serve on-call, typically 2-3 scheduled times per year during times of severe weather events and the flexibility to work additional hours as necessary in emergency situations including periods of high call volume.
Ability to attend approximately 12 weeks of classroom and on the job training Monday – Friday 8:00 am – 5:00 pm. The contact center is open 24x7. After training you will have the option to bid on available shifts based on your overall performance during training and individual preference. Must be able to work 2nd or 3rd shift, either will include one weekend day. Afterwards, shift bids typically occur once per year.
Strong verbal and written communication ability across multiple communication channels.
Excellent listening skills and the ability to demonstrate empathy to help our customers.
Ability to multi-task to resolve concerns quickly and accurately.
Proficient in operating computer systems.
Basic math, general accounting principles and analytical skills.
Preferred Qualifications

Associates Degree in business or a related field and 2 or more years’ experience in customer service or related field.

Pay,Benefits, & Work Schedule

Starting pay is $15.97 per hour. Eligibility for performance-based increases every 6 months for the first 2 years of employment and then annually thereafter.
SCANA offers competitive benefits to all full-time employees, from day one of employment. These benefits include but not limited to medical, dental, vision, life insurance, 401(k) retirement savings plan and Paid Time Off (PTO). There is also the flexibility to shift trade or work overtime if available.
There are approximately 12 weeks of classroom and on the job training Monday – Friday 8:00 am – 5:00 pm. The contact center is open 24x7. After training you will have the option to bid on available shifts based on your overall performance during training and individual preference. You may be asked to work 2nd or 3rd shift, either will include one weekend day. Afterwards, shift bids typically occur once per year.

Equal Employment Opportunity

SCANA and its subsidiaries are equal opportunity, affirmative action employers. Our jobs are open to all applicants regardless of race, color, sex, gender identity, sexual orientation, age, religion, national origin, marital status, pregnancy, disability, military or veteran status, genetic information, or any other basis prohibited by federal, state, or local law.

Application Deadline

Please submit your online application on or before Sunday, July 29, 2018.