Admissions Advisor (Mental/Behavioral Health, Remote)

Constellation Behavioral Health - Home Based4.0

Full-timeEstimated: $47,000 - $62,000 a year
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Constellation Behavioral Health is seeking an Admissions Advisor.

Constellation Behavioral Health is an organization dedicated to developing highly specialized treatment programs serving individuals and families suffering from addiction, mental health and co-occurring disorders. Our vision at Constellation is to create best in class treatment programs founded on a common set of principles including clinical excellence, a spirit of innovation, superior customer experiences, and empowered leadership teams. Our mission is to provide hope, strength and inspiration for individuals and families suffering from mental health, co-occurring, and substance use disorders so that they can heal and transform their lives.

The primary function of the Admissions Advisor is to coordinate the operation of pre-assessment, assessment, and subsequent admissions processes of all incoming clients/families at all of Constellation's facilities (Alta Mira Recovery Programs, Bridges to Recovery, and BrightQuest Treatment Centers). The Admissions Advisor is responsible for fielding calls from various sources (e.g., Internet, direct referrals, etc.), converting callers to clients and then managing the intake and admission activities of the client. The Advisor sets the tone of respect, compassion, empathy, and a sense of urgency with potential clients and their families. The Admissions Advisor provides initial contact with referral sources and potential clients, coordinates the referral and pre-admission process, and maintains follow-up communication with referral sources, families, patients and clinical program staff. The Admissions Advisor is responsible for educating clients and guarantors about payment options, clarifying the insurance process and possible coverage, and handling arrangements with incoming clients and guarantors for payment prior to or at admissions. Due to the nature of the business, this role will require 24/7 concierge type of service with accounts that may involve handling calls at night and on weekends when necessary.

Location

  • Remote, Home Based

Minimum Qualifications:

  • Bachelor’s Degree in psychology, Social Work, or other Health Related Field preferred
  • Sales or marketing experience is required
  • Experience in healthcare setting, residential mental health or addictions arena, preferred
  • Ability to multi-task in a fast-paced work environment
  • Experience with crisis management and de-escalation techniques
  • Strong computer skills required
  • Ability to work a flexible schedule

Knowledge:

Knowledge of the following is greatly preferred:

  • Program admissions functions
  • Psychological assessment and risk assessment
  • Psychiatric diagnoses and symptoms
  • Chemical abuse/dependency assessment
  • Age specific growth and development
  • Crisis and behavior management.

We offer a competitive salary and benefits package. If you meet all of the above qualifications and are interested in this position, please submit your cover letter and resume along with your availability and salary requirements via this ad.

Job Type: Full-time

Experience:

  • healthcare facility admissions: 2 years (Required)
  • residential behavioral health: 2 years (Required)
  • healthcare admissions phone assessment: 2 years (Required)

Education:

  • Bachelor's (Required)

Benefits offered:

  • Paid time off
  • Health insurance
  • Dental insurance
  • Healthcare spending or reimbursement accounts such as HSAs or FSAs
  • Retirement benefits or accounts
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