Colorado Works Lead Program Specialist - Social Services Specialist IV

State of Colorado Job Opportunities - Denver, CO3.5

Department Information

Open to current Colorado residents

About Us:
If your goal is to build a career that makes a difference, consider joining the dedicated people of the Colorado Department of Human Services (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. In addition to a great location and rewarding and meaningful work, we offer:

In addition to rewarding and meaningful work, we offer excellent benefits:

Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans

Medical and dental health plans

Employer supplemented Health Savings Account

Paid life insurance

Short- and long-term disability coverage

10 paid holidays per year plus vacation and sick leave

Discounted RTD EcoPass (Denver Metro locations)

BenefitHub state employee discount program

CafeWell employee wellness program

Excellent work-life programs, such as flexible schedules, training and more

  • Some positions may qualify for the Public Service Loan Forgiveness Program. For more
information, go to

Our Culture & Environment

Our vision is that the people of Colorado will be safe, healthy, and prepared to achieve their greatest aspirations. Through our core values listed below, CDHS staff are committed to:

Making decisions with, and acting in the best interests of the people we serve, because Colorado's success depends on their well-being

Sharing information, seeking input, and explaining our actions because we value accountability and transparency

Managing our resources efficiently because we value stewardship

Promoting a positive work environment, and supporting and developing employees, because their performance is essential to Colorado's success

Meaningfully engaging our partners and the people we serve because we must work together to achieve the best outcomes

Committing to continuous learning because Coloradans deserve effective solutions today and forward-looking innovation for tomorrow

Office of Economic Security
Employment & Benefits Division
This position resides in the Employment & Benefits Division within the Office of Economic Security. The Employment and Benefits Division is responsible for ongoing implementation of an array of Adult Financial Assistance Programs (Old Age Pension, State Burial Assistance, Aid to the Needy Disabled, Aid to the Blind, AND/AB Colorado Supplement), the Colorado Works Programs, and Employment and Workforce Development Services. Adult Financial Assistance programs provide a safety net for elderly and disabled indigent adults. Colorado's TANF Program is known as Colorado Works and is designed to assist participants to terminate their dependence on government benefits by promoting job preparation, work and marriage and to develop strategies and policies that focus on ensuring that participants are in work activities as soon as possible. The Colorado Works program, in its design, also promotes investment into capacity building and prevention work to strengthen families, provides for positive youth development and healthy relationships. The Division also provides services through a federal grant through Health and Human Services called the Personal Responsibility and Education Program (PREP) Grant. PREP has positioned CDHS to provide more extensive comprehensive adolescent sexual health services to marginalized youth in three pilot counties in Colorado.

The benefit programs operate in all counties in Colorado and are administered locally by the county departments of human/social services. The Division supervises county departments of human/social services in the administration of these programs and is responsible for assuring that all counties are complying with the terms of their county policies and that they are in compliance with all federal and state statutes and regulations. Division staff write policies and rules; train county staff on policies and procedures and effective case management skills; provide technical assistance to counties on systems issues and ongoing implementation; work with the General Assembly on legislative and fiscal initiatives affecting the counties operation of the programs; report to federal government on implementation of federal programs; monitor county performance in their implementation of the programs; and allocate federal block grant funds to the counties for their use in implementing the program. The Division is the primary link between the county departments of human/social services and the federal government on issues regarding welfare reform and disabled individuals receiving Social Security Insurance (SSI). The Division also works closely with other Divisions and Offices within the Department, other state agencies, the General Assembly, the Governor's Office and client advocacy organizations in the implementation of welfare reform.
Description of Job
This position exists to ensure appropriateness of benefits and services delivered by county departments of social/human services in all programs supervised and administered by the Division. In addition, the position is a work lead. As a work lead this position will provide co-supervision for the work of five Program Specialists at the SSSIII level to provide guidance, review the final work product, assure timely action for both county and CDHS responses, and share expertise in implementation of the program at the state and county level. The lead will direct overall program planning, making recommendations to the supervisor and manager for strategic planning purposes. The lead will assist, oversee, and is responsible to the supervisor and manager for the duties and activities of the program unit including: 1) Program and process implementation to assure that counties are complying with federal regulations, state statute, CDHS State Board rules and regulations, and county policies; 2) data system troubleshooting and modification; 3) evaluates and monitors the effectiveness of program approaches and identifies avenues to improve practices of the counties; 4) provision of technical assistance and consultation to county staff; 5) legislative, rule, policy, and other types of changes and provides analysis and recommendations for same; and 6) participation on task forces, committees or work groups to provide program guidance and clarification, provide input on policy and legislative issues that have direct impact on the program

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
The Colorado Constitution, Article XII, Section 13 requires that applicants for state classified government jobs be residents of Colorado.

A Human Resources Specialist will only review the Work Experience section and the Supplemental Questions of the online job application to determine your eligibility of meeting the qualifications for the position that you are applying for. Resumes will not be accepted in lieu of the official State of Colorado application form, but may be attached. Do not use "see resume" or "see attached" statements on your application.

Minimum Qualifications

Education: Graduation from an accredited college or university with a bachelor's degree in human services, public administration, business, social work, sociology, organizational development or a closely related field.
Three (3) years of professional experience within a public or private human services providing or supporting means tested benefits assistance programs as well as experience that must have included:

Public assistance program administration, policy and/or system development, or eligibility determination.

Demonstrated proficiency and experience working with the Colorado Benefit Management System (CBMS) or similar eligibility determination system including troubleshooting and providing technical assistance to others.

Implementing and directly overseeing multiple programs, including intake and ongoing eligibility, Workforce Development practices at the state and/ or county level, leading to an expert level knowledge base around these programs.

A combination or work experience in the occupational field or specialized subject area of the work assigned to the job, which provided the same kind, amount, and level of knowledge acquired in the required education, may be substituted on a year-for-year basis for the Bachelor's degree.

Additional education an accredited college or university may be substituted for the experience on a year-for-year basis.

Definition of Professional Experience: Work that involves exercising discretion, analytical skill, judgment, and personal accountability, and responsibility for creating, developing, integrating, applying, and sharing an organized body of knowledge that characteristically is uniquely acquired through an intense education or training regimen at a recognized college or university; equivalent to the curriculum requirements for a bachelor's or higher degree with major study in or pertinent to the specialized field; and continuously studied to explore, extend, and use additional discoveries, interpretations, and application and to improve data, materials, equipment, applications and methods.

Preferred Qualifications
Demonstrated knowledge of program policies and county business processes .

Demonstrated experience in applying rules and regulation to practice.

Demonstrated experience fostering good partnerships across multiple agencies and localities.

High degree of organizational skills, attention to detail and the ability to exercise independent judgment based on an understanding of program policies, directives and activities.

The ability to provide administrative guidance, capable of assessing the need for and offering coaching, technical assistance and resources.

Demonstrated experience in successfully applying business process reengineering principles to practice.

Demonstrated experience developing training materials and delivering training and/or technical assistance to a variety of audiences.

Demonstrated experience serving as the front line supervisor to a group of professional employees.

Preference will be given to candidates who have greater depth and breadth of experience as listed in the minimum qualifications.

Highly Desirable Knowledge, Skills, and Abilities

Demonstrated expert level knowledge of federal, state, and county regulations, policies, and legislation pertaining to the administration of the Adult Financial and Colorado Works programs;
Demonstrated expert level knowledge of county organization, business processes and operational policies and procedures;
Demonstrated expert level knowledge of and experience in application of Colorado Works rules and regulations, services and assistance for the children and families, and workforce development concepts;
Exceptional interpersonal and communication skills including the ability to process verbal information, understand and prepare written work documents and communicate with others to convey information effectively;
The ability to provide administrative guidance, capable of assessing the need for and offering coaching, technical assistance and resources;
Demonstrated expert level knowledge of the state's Volume III regulations, Agency Letters and other policy and system guidance documents;
Demonstrated ability to lead and organize a work units work, carry out assignments and prioritize objectives to complete tasks timely, face and meet frequent deadlines;
Demonstrated ability to lead and foster a comfortable work environment;
Demonstrated ability to complete independent projects with minimal supervision as well as work in a team environment;
Demonstrated ability to develop constructive and cooperative working relationships with others, and maintain them over time;
Demonstrated ability to collaborate and work with internal and external stakeholders as part of a team, participate in group objectives, and ensure those objectives are effectively met in a timely manner;
Demonstrated ability to identify the needs, expectations, and challenges of low-income and vulnerable populations, and demonstrate commitment to effectively meet those needs and expectations through support to county departments, rule development, and project management;
Highly proficient in the Microsoft Office Suite, specifically Word and Excel.

Conditions of Employment
The successful candidate in this position will be willing to submit to and able to successfully pass a criminal background check.
Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application and provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination will disqualify the applicant from future State employment with CDHS.

The successful candidate in this position will also possess and maintain a valid Colorado driver's license and be able to independently travel throughout the state, using personal transportation or a state vehicle to conduct site visits and attend meetings and trainings.

If you receive notice that you have been eliminated from consideration for the position, you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination.

Also, if you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging.

Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for more information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available at

A standard appeal form is available at: If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.

Supplemental Information

Note: Current and former employees (transfers, voluntary demotions and reinstatements) are required to apply and participate in the comparative analysis process. Former employees of the Colorado Department of Human Services (CDHS) who were disciplinary terminated or resigned in lieu of termination must disclose the information on your application and may not be eligible for employment at CDHS.

Applicants are required to attach a cover letter and resume to their application.

Please note that ONLY your State of Colorado job application will be reviewed during the initial screening; if you submit a resume and cover letter, they will be reviewed in later stages of the selection process. Therefore, it is paramount that you clearly describe all of your relevant experience on the application itself. Applications left blank or marked "SEE RESUME" will not be considered.

Your application will be reviewed against the minimum qualifications for the position. If your application demonstrates that you meet the minimum qualifications, you will be invited to the comparative analysis process, which is described below.

Note: Current and former employees (transfers, voluntary demotions and reinstatements) are required to apply and participate in the comparative analysis process.

Comparative Analysis Process

The comparative analysis process for this position may consist of a structured application review depending on the number of qualified applicants.

For Recruiting questions, please contact

ADAAA Accommodations: Any person with a disability as defined by the ADA Amendments Act of 2008 (ADAAA) may be provided a reasonable accommodation upon request to enable the person to complete an employment assessment. To request an accommodation, please contact by phone 1-800-929-0791 or at least five business days before the assessment date to allow us to evaluate your request and prepare for the accommodation. You may be asked to provide additional information, including medical documentation, regarding functional limitations and type of accommodation needed. Please ensure that you have this information available well in advance of the assessment date.

Toll Free Applicant Technical Support: If you experience technical difficulty with the NEOGOV system (e.g. uploading or attaching documents to your online application) call NEOGOV technical support at 855-524-5627 Mon-Fri between 6 am and 6 pm (Pacific Time). Helpful hints: if you are having difficulty uploading or attaching documents to your application first, ensure your documents are PDF or Microsoft Word files, and second, close the document before you attempt upload (attach) it.