Project Manager, Temporary/Part-time

Pearson - Iowa City, IA

Part-time | Temporary
**Description**

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

Summary:
In this PART-TIME, temporary role the **Project Manager** supports School Assessment in the successful delivery and fulfillment of assigned program(s). The Project Manager may be responsible either for multiple projects or for one larger project within a program, which often requires multiple resources and functional integration. The Project Manager is familiar with project or program objectives, as well as the role and function of each team member to effectively coordinate the activities of the Program Delivery Team. They spend significant time communicating with the customer and other stakeholders (vendors, cross-functional teams, subcontractors) involved in the delivery of assigned projects or programs in order to ensure customer satisfaction. The Project Manager will anticipate opportunities and issues proactively as well as manage scope using project management applications and tools. The Project Manager will actively engage and comply with the Quality Management System. This position reports to the Program Manager.

**Duties and Responsibilities: **

Customer Relationship Management

+ Establishes and maintains positive and productive relationships with internal resources and external customers.

+ Provides outstanding customer service. Is responsive and timely in responding to questions, concerns, and requests and identifying solutions to issues.

+ Conducts proactive outreach to key customers via phone and email in order to build trust.

+ Serves as a point-of-contact to the customer and cross-functional teams for day-to-day execution.

+ Interprets and meets customer expectations and requirements to ensure outstanding customer satisfaction.

Project Management

+ Has project responsibility through the life cycle (initiate, plan, execute, control, close)

+ Creates and manages the project schedule and communicate deadlines to internal and external groups.

+ Manages customer requirements and documentation required to effectively manage program deliverables as assigned

+ Networks with all project stakeholders and resources (including customers, internal shared services groups, subcontractors and vendors) to meet project goals

+ Ensures adherence to quality standards and reviews project deliverables.

+ Identifies changes to the project scope or costs and works with Program Manager to implement scope modification.

+ Identifies and tracks project risks and works with project stakeholders on risk mitigation plans

+ Identifies and implements opportunities for process and quality improvements which promote cost reduction

+ Executes the tasks as defined in the project plan and schedule in order to meet customer deliverables

+ Prepares and presents internal and external reports on program status, risks and other program related issues

+ Creates and delivers customer training virtually or in person

+ Capture project action items, assign owners and manage to closure.

+ Performs other duties as assigned

Business Development

+ Supports the Program Manager with project and program level new business initiatives including writing statements of work and developing schedules as needed

+ Reports on trends and/or opportunities for increasing program funding from customers

Financial Management

+ Documents processes for receiving payments from customers, producing reports and overall communications. Maintains records of customer profile information

+ Supports the Program Manager with program invoicing and providing necessary documentation for invoicing

+ Identify process improvement initiatives in order to reduce cost while maintaining quality

**Qualifications**

  • Bachelor’s Degree desired or commensurate experience
  • 2-3 years of experience in a customer-facing Project Management role
  • PMP certification preferred or demonstrate an understanding and application of Project Management Institute (PMI) principles.
  • Ability to make decisions based upon limited information
  • Demonstrated ability to manage multiple, conflicting priorities, and work in a fast-paced, ever changing environment
  • Significant experience with customer service
  • Understand team dynamics and foster a positive team environment
  • High sense of urgency and attention to detail required
  • Excellent verbal and written communication skills, strong listening, negotiation and facilitation skills and the ability to develop and deliver presentations
  • Training experience preferred
  • Knowledge of Microsoft Office applications, including Word, Outlook, Excel, MS Project, Visio, and PowerPoint.
  • Some travel required
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

**Primary Location: ** US-IA-Iowa City

**Job: ** Project/Programme Management

**Organization: ** Assessments School

**Employee Status: ** Fixed Term

**Job Type: ** Temporary Work

**Shift: ** Day Job

**Job Posting: ** Sep 13, 2019

**Job Unposting: ** Ongoing

**Schedule: ** Part-time Temporary

**Req ID: ** 1912425

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.