Full Job Description
The Pembroke Pines YMCA Family Center is now hiring a Healthy Living Onboarding Specialist. The role of the Onboarding Specialist (OBS) is to connect members, both new and existing to personal training and small group programs at the center. The OBS must set up appointments with new and existing members daily to discuss their health and fitness goals while maintaining a high level of professionalism. The OBS will be solely responsible for executing HLOs and be able to sell the appropriate training sessions/packages to the member needed to meet their individual fitness goals. This position requires the OBS to sell packages to meet financial goals set by the Association and will not function in a personal trainer capacity themselves. The OBS will be eligible to receive a bonus, if they are able to generate a pre-determined revenue amount each month from converting HLOs into PT sales.
Must be able to sell recommended solutions (Personal Training/Group Training) to clients based on the results of their HLO’s and their specific health and fitness goals.
Must maintain new member HLO connection appointment rates, show rates, and conversion expectations as set by the Association.
Must generate HLO connections with existing members as determined by the Association.
Maintains professional knowledge of health and fitness education and trends to provide effective and up to date information/exercise prescription to members.
Ability to read In-body (or similar technology) results sheet and speak to the specific details of deficiencies and corresponding exercise prescription as a health and wellness professional.
Must be able to perform a basic movement screen (FMS) and take the member through a minimum 20 min workout/evaluation.
Through interaction with current members, generate additional HLO appointments to advise and sell personal training programs and packages.
Remain knowledgeable on options available, including price points, for all personal training and small group signature packages/services.
Have knowledge (individual strengths) of all currently employed personal trainers on staff at the center to be able to refer the member to the “best fit”
Required professional certifications: CPR/AED, First Aid, (ACE, NASM, ACSM, NFPT, NSCA, NCSF) and/ or BS in Exercise Science or Kinesiology. Certifications must be up to date.
Ability to provide Functional Movement Screen
1-2 years related fitness experience
Minimum 2-3 years of customer service, sales experience is preferred
Must possess strong communication skills and computer skills are preferred
Knowledge of the principles related to the improvement of overall fitness levels
Additional Certificates and Licenses:
Recommended YMCA certifications to be completed within 90 days of hire:
Healthy Lifestyle Principles
Listen First Training
As a condition of employment, you will be required to submit to and satisfactorily clear a thorough Level II fingerprinting background screening.
The YMCA of South Florida is a Drug Free Workplace and is committed to the policy of Equal Opportunity prohibiting discrimination in employment because of race, color, religion, gender, national origin, sexual orientation, political affiliation, age or disability.
Licenses & Certifications