Encounter Specialist(CMA, RMA, LPN) Hiring Event – October 25, 2018

Duke University and Duke University Health System - United States4.0

30+ days ago
Duke University Health System- Duke Primary Care - seeks to hire Encounter Specialist who will embrace our mission of Advancing Health Together.

Hiring Event- October 25, 2018

Clinic/Profile:Seeking to fill Encounter Specialist positions with:
Durham, NC:
Duke Primary Care Triangle Practice Durham
Duke Primary Care Pickett Rd.
Duke Primary Care Durham Medical Center
Duke Primary Care South Durham
Duke Primary Care Croasdaile
Duke Primary Care Pediatrics

Raleigh, NC:
Duke Primary Care Brier Creek
Duke Primary Care Knightdale
Duke Primary Care Heritage Internal Medicine
Duke Primary Care Heritage Pediatrics

Outlying Clinics:
Duke Primary Care Hillsborough
Duke Primary Care Timberlyne
Duke Primary Care Mebane

Work Hours & Shifts:Duke Primary Care:
Full-Time Day Shift
Occasional Evenings and Weekends as Needed

Job Summary:
Encounter specialists are experienced and highly trained medical assistants or licensed practical nurses who collaborate with providers to care for patients during pre-planning, intake, visits, and discharge. In this partnership, encounter specialists complete real-time documentation, facilitate the review of medical records and support providers with any visit needs.

Administrative duties may include but are not limited to the following:

Answer telephones
Greet patients
Update and file patient medical records
Complete insurance forms
Manage email correspondence
Schedule appointments
Arrange for hospital admissions
Arrange for laboratory services
Handle billing and bookkeeping.
Perform other administrative duties as assigned.
Clinical Duties may include but are not limited to the following:

Assist medical and nursing staff in a variety of tasks including:

Taking medical histories and recording vital signs
Explaining treatment procedures to patients
Preparing patients for examinations and procedures
Assisting the physician during the examination and procedures
Collect and prepare laboratory specimens
Perform basic laboratory tests on the premises
Dispose of contaminated supplies Sterilize medical instruments.
Promote patient/family understanding of the educational content and his/her involvement in the plan of care, and document in patient record.
Prepare and administer medications as directed by a physician
Authorize drug refills as directed Telephone prescriptions to a pharmacy.
Draw blood
Prepare patients for x-rays, tests and procedures.
Take electrocardiograms Remove sutures/staples.
Change sterile and non-sterile dressings.

Knowledge, Skills, Education, and Experience Required:
Role may be performed by a Medical Assistant, Certified or MLPN. Certification or Registration by AAMA or AMT is required for the Medical Assistant, Certified. Current licensure in NC as a Licensed Practical Nurse is required for the MLPN.

Duke Primary Care is the largest primary care network in the greater Triangle area with family medicine and internal medicine providers, urgent care, and pediatricians in nearly 30 locations throughout the region.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Education
Level I
Graduation from accredited Medical Assistant program strongly preferred. High school or GED graduation required.

Level II
Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required.

Level III
Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required

Experience
Level I
No experience required.

Level II
Must have at least 1 year of clinical experience as a Medical Assistant in a clinical setting.

Level III
Must have at least 3 years of clinical experience as a Medical Assistant in a clinical setting.

Note: 1 year of experience will be provided for an Associate degree in Medical Assisting.

General Ladder Statement: In addition to the education and experience noted, applicants must meet all requirements set forth in the Medical Assistant, Certified (CMA/RMA) Ladder Program document for Levels II and III.

Degrees, Licensures, Certifications
Level I Certification by AAMA or AMT required. BLS required.
Level II Certification by AAMA or AMT required. Certification by AAMA preferred. BLS required.
Level III Certification by AAMA or AMT required. Certification by AAMA preferred. BLS required.