Customer Onboarding & Support Advisor

FedEx Trade Networks - Memphis, TN3.9

Full-time
Company: FedEx Trade Networks
Job Title: Customer Onboarding & Support Advisor
Job Requisition Number: RC125573
Time Type: Full Time
Job Type: Regular

Primary Job Posting Location:
Yet to be decided
Memphis, Tennessee 38119
United States

Posting Date: 2019-01-17
Job Posting End Date: 2019-01-25

Under minimal supervision, the Customer Support Advisor, will provide customer support activities for FedEx Cross Border. This role will be responsible for resolving customer concerns and claims in a timely and efficient manner. The position will also be responsible for developing proactive customer support solutions to reduce future customer concerns and claims.

Essential Job Duties:
Customer-facing position responsible for onboarding of key accounts. Includes new account setup, onboarding support, billing / invoicing setup, supplies, systems integration/testing, and first mile transportation management.
Identify opportunities to streamline the onboarding process and implement using QDM best practices
Responsible for providing an outstanding customer experience throughout the onboarding process
Identify problems/issues/concerns involving policies, processes and performance and develop plan for corrective action. Execute against plan to resolve.
Prepare and present executive level reports and briefings

Knowledge, Skills and Abilities Required:
Bachelor’s degree/equivalent. Five (5) years’ experience working in a customer support role. Demonstrated proficiency working with systems relevant to customer support. Demonstrated proficiency in visual storytelling (MS PowerPoint) techniques to explain difficult concepts. Demonstrated ability to build and maintain strong relationships with customers. Demonstrated proficiency in QDM principles and applications in workplace. Strong project management skills and experience. Strong attention to detail. Skill in collaborating across organization and functions to assess and evaluate business challenges. Excellent verbal and written communication skills and the ability to interact professionally with stakeholders of all levels while exhibiting etiquette required of executive level interactions. Ability to work well under pressure.

FedEx Trade Networks provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with FedEx Trade Networks, Inc. will be rewarding. We look forward to hearing from you!

FedEx Trade Networks, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their protected veteran or disability status.

FedEx Trade Networks, Inc. participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please ready the E-Verify Notice available in English (https://e-verify.uscis.gov/emp/media/resourcesContents/E-Verify_Participation_Poster.pdf) and Spanish (https://e-verify.uscis.gov/emp/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf) before proceeding with your job application. Click here to read the Right to Work Notice available in English (http://ftn.fedex.com/careers/OSC_Right_to_Work_Poster.pdf) and Spanish (http://ftn.fedex.com/careers/OSC_Right_to_Work_Poster_ES.pdf). Additional information about the E-Verify program can also be found at www.uscis.gov.

Pay Transparency Policy Statement: The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless required to do so by law or the FedEx Trade Networks Legal Department.

Import Notice to All Applicants: FedEx Trade Networks Transport and Brokerage, Inc. is engaged in an industry regulated by federal law that prohibits it from employing convicted felons. Therefore, it must determine whether applicants have been convicted of felonies before a hiring decision is made. A criminal background check will be required of all selected applicants before a hiring decision is made.

Equal Employment Opportunity: As a federal government contractor, we are committed to employ and promote qualified minorities, females, individuals with disabilities, and covered veterans (including, but not limited to, disabled veterans, recently separated veterans, Armed Forces service medal veterans, and other protected veterans. Our philosophy and commitment to equal employment opportunity and non-discrimination is the bedrock to job opportunities for all employees and applicants without regard to an individual's protected status (i.e. race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/parental status, pregnancy/childbirth, or related condition, religion, creed, age, disability, genetic information, veteran status, or any other protected status.) Click here and here to read more about "Equal Employment Opportunity is the Law."

FTN will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)

FedEx Trade Networks will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.