Customer Service Rep

Medical City Plano - Plano, TX


SHIFT: Days (rotating weekends)

SCHEDULE: Full-time

Do you have the career opportunities you want in your current role? We have an exciting opportunity for you to join the nation's largest provider of healthcare services as an on site Customer Service Rep.

We are seeking an on site Customer Services Rep for our Food and Nutrition Services department at Medical City Plano to ensure that we continue to provide all patients with high quality, efficient care. We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply now!

We offer you an excellent total compensation package, including competitive salary, excellent benefit package and growth opportunities. We believe in our team and your ability to do excellent work with us. Your benefits include 401k, PTO, medical, dental, flex spending, life, disability, tuition reimbursement, employee discount program, employee stock purchase program and student loan repayment. We would love to talk to you about this fantastic

Medical City Plano is a full-service, 513-bed acute care hospital with more than 2,070 employees and over 1,466 physicians on staff, representing over 70 specialties and subspecialties. Medical City Plano is the first hospital in Dallas, Collin, or Denton Counties to be awarded Comprehensive Stroke Center accreditation by the State of Texas, and is the first and only Level I Trauma Center in Collin Country. The Brain & Spine Hospital at Medical City Plano provides world-renowned neuroscience care, including advanced treatments for brain cancer, life-saving interventions for stroke patients, as well as treatments for scoliosis and other complex spine disorders.

The on site Customer Service Rep is a part of our Food and Nutrition Services department and is responsible for obtaining order for patient meals. The Customer Service Rep is also responsible for the following:
Obtain meal orders from pediatric, adolescent, adult patients and visitors in an efficient and timely manner
Accurately receives and processes incoming diet and formula orders
Enters all orders into the Food Service Computer System for menu and formula processing
Accurately process credit card payments for guest trays using online system
Follow established safety, HACCP, and infection control policies and procedures
Communicate with members of the healthcare team, including nurses, dietitians, and physicians
Train new CSRs


High school diploma/GED preferred
Food Handlers Certificate within 30 days of employment
Minimum of 2 years customer service experience in high volume call center, hotel, concierge or guest service required
Prior Food Service or Prior Customer Service Experience preferred
Strong communication skills, both verbal and written
Bilingual preferred, but not required
Computer skills, Multi-line telephone system experience required
Must possess math, reasoning and organizational skills
Must be able to work in a fast paced environment and meet customer and organizational demands

Our Talent Acquisition team is reviewing applications immediately. Highly qualified candidates will be promptly contacted by our hiring managers for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


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