What does a great Technical Writer at Fiserv do?
As a member of our Technical Communications team, you will enjoy working in a high-responsibility environment where you bring to bear your leadership and critical thinking skills, as well as your passion for learning and exploring new technologies, to communicate complex information … clearly, concisely and accurately.
Reporting directly to the Manager of Technical Communications, you will join a team of writers who are responsible for producing usage instructions and procedures in support of the many financial advice management, portfolio management and trading, and performance and investor reporting products and technologies we offer to the wealth management industry.
During a typical release cycle, you will manage your deadlines with release schedules, interviewing SMEs to clarify development impact on the end-user, and partnering with internal audiences to better understand their processes. Your role involves the creation of end-user assistance and product usage communications, installation, setup and configuration instructions, release notifications, and developer guidelines. Your materials are delivered via online and “print” (i.e., PDF) formats; as full guides or data snippets.
Within the team, you will partner with other writers to create and implement processes and standards, mentor junior writers, and develop/maintain various repositories (e.g., team content management system, client support library, and internal SharePoint sites).
What are some of the responsibilities of this role?
Follow Product Owner Team and Delivery Team in sprint activities; propose and produce materials for support teams and clients.
Analyze, interpret, and extract information from complex development team technical and functional requirements, features and stories.
Design, upload, and manage content on the various team repositories (version control).
Produce support artifacts for internal associates and clients, such as: Online Help, Install/Set Up Procedures, Client Admin Procedures, User Provisioning, Release Notifications, API & Developer Instructions, Infrastructure Manuals, and User Manuals.
The above statements only describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities
What are the qualifications we require or prefer that you have for consideration?
Bachelor's Degree in Technical Communications, Computer Science, Communications, English, or related disciplines required. Equivalent experience considered for a degree in the above concentrations
Minimum of 3 years’ experience required, preferably as a technical writer within the information technology industry (i.e., software product development)
Experience or working knowledge of Madcap Flare is a huge plus (if no Flare, then Adobe Robohelp may be substituted)
Wealth management/financial services industry experience preferred
Strong writing and communication skills required
Experience writing technical and end-user support materials for print and online media highly preferred
Experience authoring and deploying an online help system preferred
Excellent sense of design, workflow, and content layout required
Familiarity with graphic design, UX, web design and CSS concepts preferred
Advanced organizational and time management skills with ability to manage multiple assignments and deadlines required
Experience using or familiarity with source control (TFS/GIT) required
Microsoft Office, SharePoint, Adobe Acrobat are pluses
Experience using SnagIt, Camtasia, and Captivate preferred
Tech savvy - willing and comfortable learning new technologies
Who we are:
The Technical Communications Team works closely with development, quality assurance, product management, business analysis, implementations, client services, operations, and release management teams within an Agile SDLC environment. Writers are embedded in and participate with delivery team sprint activities – from kickoff to release – and are responsible for the analysis and deconstruction of complex requirements, features, and stories to produce and deliver product support communications.
Fiserv Investment Services is a division of Fiserv, Inc. and provides software and hosted solutions for all aspects of trade processing, settlement, and accounting to buy and sell side organizations. We are a leader in the middle-back office solutions.
"Our people are the foundation upon which this recognition is based and I'm very proud of their commitment to client excellence. Their dedication to serving our clients each day is what makes Fiserv one of the most admired companies in the world." - Jeffery Yabuki, President and Chief Executive Officer
Fiserv, we are an Equal Opportunity Employer/Disability/Vet.