Product Concierge

Mercedes-Benz of Thousand Oaks - Thousand Oaks, CA


Job Description

Mercedes-Benz of Thousand Oaks Product Concierge

Woodland Hills, CA | Canoga Park, CA | Thousand Oaks, CA | San Fernando Valley, CA | Calabasas, CA

Mercedes-Benz of Thousand Oaks’ #1 goal -- create a positive and productive work environment, allowing us to attract the best people in our market. We pride ourselves on our stellar culture – you should enjoy coming into work every day.

As vehicles are getting more and more technologically advanced and customer service is becoming even more critical Mercedes-Benz of Thousand Oaks is in need of a Product Concierge to assist our clients in a professional and dynamic sales environment. The ideal candidate is technology-oriented and has exceptional customer service skills.

We will fully train you for this full time position! No previous experience in automotive sales is necessary.


  • Medical, Dental, Life, Disability and Cancer Plan
  • 401k
  • Paid Vacation
  • Opportunities for growth internally
  • Inspire and excite customers in the dealership with in-depth product information and insight
  • Promote the unique selling points of Mercedes-Benz products and their customer benefits
  • Offer exceptional customer service by using non-pressured customer discussion
  • Pro-actively approach customers in the showroom to welcome them and see if they need any help
  • Keep up to date with the latest product information
  • Provide customers with specification information about all Mercedes-Benz products
  • Ensure all dealership staff are up to date on the latest product information and that their knowledge is of a high standard
  • Perform high-quality and professional demonstrations of new and used vehicle features
  • Dealership orientation welcome tour – introducing customers to the various points of interest of the dealership
  • Follow-up with prospective buyers post visit
  • Follow-up with buyers to ensure referral business
  • Responsible for the preparation of the showroom, ensuring a strong selection of demo cars are available and that the showroom is always presentable for customers
  • Valid U.S. Driver's license and a clean driving record
  • Prior experience working with customers and providing an exceptional experience
  • Coachable
  • Team oriented attitude
  • Strong desire to succeed
  • Great customer service skills
  • Excellent appearance, verbal/written communication, strong negotiation and presentation skills

Job Type: Full-time