Program Administrator - Off-Street Operations, Curbside & Parking – Public Works

City and County of Denver - Denver, CO3.7

Full-time
About Our Job
Application Process: We encourage you to apply as soon as possible because this posting may close without notice.

The Department of Public Works delivers services that help to define and improve the quality of life in Denver. Denver Public Works is responsible for road maintenance and repair; residential trash, recycling and compost collection; design and construction of streets, bridges, public buildings, and storm and sanitary sewers; transportation and parking services; oversight and regulation of use of the public right-of-way; and implementation of the Public Works Environmental Management System (EMS). For more information, please visit the Public Works website at http://www.denvergov.org/dpw .

Curbside & Parking, a group within Public Works Transportation Operations, is responsible for managing all parking and curb lane resources for the City and County of Denver. These include multiple city-owned public and private off-street parking facilities, more than 6,000 metered on-street parking spaces, thousands of time limited and otherwise managed spaces, and general curb lane access. The team also operates several ongoing programs including car share, valet, bike parking, dockless mobility, on- and off-street EV car charging stations, and more. The group is responsible for programming changes to the city's curbside management system through reviewing, evaluating, planning, implementing and maintaining initiatives that promote access to both commercial and residential properties and other activity centers. The staff are leaders in the parking and curbside management field and work through all projects and ongoing programs to implement the goals of the Mayors Mobility Action Plan.

The Program Administrator of Off-Street Parking for is responsible for administering the operations of the off-street parking garages and surface lots, along with assisting with the administration of on-street parking resources and programs. The Program Administrator reports to the Off-Street Program Manager.

With direction from the Off-Street Program Manager, the Program Administrator will provide administration and oversight of the City’s parking operations and programs.

In this role, job duties include:
Administers all aspects of parking operations such as, revenue accountability, finance and accounting reporting, traffic flow analysis, and general oversight of parking equipment and EV Stations at multiple remote sites
Analyzes parking needs and develop short and long-range plans to meet those needs; prepares and submits periodic performance measure reports for all parking facilities; evaluates and makes recommendations for peak and off-peak traffic flow and events' flow
Conducts facility inspections on a regular basis; develops, coordinates, and maintains security and maintenance for all parking facilities
Administration and daily oversight of capital improvement projects to surface lots and garages as related to operations, revenue collection, pay stations, maintenance, operational signage ,striping and EV Stations
Research and make recommendations on changes to program policy and regulations that will support the efficient use of existing parking assets
Create signage work orders to implement and install program changes
Administer and evaluate area parking rate surveys of off-street parking inventory and make recommendations for rate adjustments and program enhancements. Evaluates market trends in the regional market
Prepares and/or retrieves complex, performance and non-routine reports and analysis utilizing a variety of software; receives, sorts, and summarizes material for the preparation of reports; designs and creates spreadsheets; prepares and distributes work reports; relays and interprets administrative decisions, policies and instructions
Monitors parking space occupancy, revenue collection procedures, customer service levels, security protocols, and contract compliance to ensure program and facility performance
Responds to and investigates customer complaints and other parking related issues
Recommends, develops, and/or modifies program procedures, guidelines, standards, and policies to achieve program goals and objectives and determines changes that need to be made in program policies and procedures based on feedback from customers, staff, officials, service providers, and/or community groups
Ensures program operates in compliance with departmental goals and objectives, pertinent laws, rules, and regulations, monitors federal, state, and/or regional regulatory changes to determine when program rules and regulations need to be revised, and advises service providers, community groups, and clients on changes needed to comply with program criteria
Support and assist the staff of Curbside & Parking in the on-going implementation of the Strategic Parking Plan (SPP) and Parking Area Management Plans through data collection, work order creation and other aspects of the on-Street parking programs
While the full pay range of this Job Classification is $54,661.00 - $87,458.00, our target hiring salary for this position is between $54,661.00 - $71,060.00, depending on education, experience and qualifications.

About You
Our ideal candidate will have over three (3) years’ experience of demonstrated management/supervision of parking operations and/or administration; or management/supervision in a transportation related field; and preferred operational knowledge of:

Parking access control systems and technology
Budget and financial reporting and analysis
Multiple location management
Special event and project management
Experience in government preferred
We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications:

Education: Bachelor's Degree in Public Administration, Management, Sociology, Psychology, Political Science, or a related field.
Experience: Three (3) years of professional or technical level experience organizing the administrative aspects of a program(s) or training program participants and/or volunteers.
Equivalency: One (1) year of the appropriate type and level of experience may be substituted for each required year of post-high school education. Additional appropriate education may be substituted for the minimum experience requirements.
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About Everything Else
Job Profile

CA0938 Program Administrator
To view the full job profile including position specifications, physical demands, and probationary period, click here .

Position Type

Unlimited
Pay Range

Pay Range $54,661.00 - $87,458.00
Agency

Public Works
Assessment Requirement

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

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