Dispensary Manager

Garden Remedies, Inc. - Newton, MA (30+ days ago)4.0

Job Description

The Dispensary Store Manager oversees day-to-day operations of their dispensary location. This includes but is not limited to managing all staff at this dispensary location ensuring successful compliant operations and high level customer service. The dispensary store manager is responsible for creating the staffing schedule making sure the dispensary is properly staffed at every shift. Each shift should have sufficient personnel to act as patient care advocates and inventory support.

The Dispensary Store Manager reports directly to the Director of Retail. The Dispensary Store Manager is responsible for communicating any policy changes to the staff and implementing directives from the Director of Retail immediately. The Dispensary Store Manager is responsible for overseeing operations of their dispensary location including but not limited to retail sales, inventory management, product intake, POS troubleshooting, education, onboarding of patient care advocates. This requires high level communication skills as this person must communicate with both upper level management and internal dispensary staff and may act as a spokesperson for the Dispensary or retail operations.

Finally, this position is responsible for dispensary employees’ strict adherence to laws and regulations concerning medical and adult use cannabis put forth by the Massachusetts Cannabis Control Commission.

Along with ongoing development of your job description, immediate responsibilities for the role of Dispensary Store Manager include:

Management of Dispensary Personnel

  • Creates staffing schedule for the dispensary location to ensure sufficient staffing for successful operations. This includes staffing reception, patient advocate roles to satisfy customer needs and inventory management roles to satisfy the needs of the back of house such as labelling product, packaging, and pre-rolling
  • Works closely with the Director of Retail to manage scheduling and shift times for optimal operations of the dispensary
  • Works closely with GRI leadership and the retail team to ensure successful implementation of SOP’s regarding product intake and organization
  • Conducts regular meetings with dispensary personnel to communicate changes and ensure successful operations and compliance
  • Conducts shift meetings for every shift to communicate any product changes and other directives for successful operations during that shift
  • Empowers store staff to deliver high quality customer experiences
  • Manages any specialized roles within the dispensary, such as education, community outreach, market insight
  • Sets regular meetings to check-in with dispensary personnel, receive feedback and communicate directives
  • Plans, identifies, communicates and delegates responsibilities to the dispensary personnel to ensure a smooth flow of operations within the store.
  • Provides specialized dispensary teams with ongoing coaching, feedback, and developmental opportunities
  • Monitors staffing levels and communicates to the Director of Retail and Human Resources Generalist when hiring is needed and for what position(s)
  • Makes sure all operations carried out in the dispensary are in compliance with the regulations set forth by the Massachusetts Cannabis Control Commission


  • Reports daily sales in METRC
  • Works closely with the Director of Retail and GRI Managers to ensure successful implementation and follow through of compliant procedures regarding inventory, especially METRC and the POS system
  • Oversees all purchasing and check-in of products in METRC, the POS system and physical inventory
  • Changes product display and tags as needed to most accurately portray product availability to consumers
  • Changes out inventory as needed, updates all menus online and in store and communicates to staff all changes
  • Oversees cash handling, provides change to drawers when needed and reconciles the cash drawers at close each night both physically and in the POS
  • Ensures compliant managing, selling, and packaging of inventory
  • Ensures compliant proceedings in all dispensary operations

Effective Communication and Customer Service

  • Communicates directives from the Director of Retail to the entire dispensary personnel when appropriate
  • Communicates product knowledge, changes, pricing and promotional sales to dispensary personnel at every shift meeting to ensure successful implementation and operations
  • Interfaces with potential vendors and collaborators representing the brand in an honest, respectful and appropriate fashion
  • Attends networking events and represents the brand in a respectful and appropriate fashion
  • Works with the education team to communicate product knowledge in a timely and effective manner to dispensary personnel
  • Works with the education team to continuously train dispensary personnel on high level customer service
  • Monitors dispensary personnel’s patient interactions to make sure high level customer service and accurate product information is communicated
  • Monitors dispensary personnel’s inventory processes and communicates any feedback if need be
  • Provides consistent constructive feedback to dispensary personnel to ensure highest level of operations
  • Supports patient care advocates and is available to communicate with any unsatisfied customer or customer who needs a bit more support
  • Implements and communicates SOP’s to all dispensary personnel to ensure successful operations. Communicates to Director of Retail if editing of SOP’s is needed
  • Receptive to feedback and directives from upper level management
  • Remains available for and receptive to feedback from staff, management and ownership teams
  • Communicates appropriately, effectively, and timely in both in person and email communication
  • Manages with integrity and honesty
  • Solicits feedback to understand customer needs and the needs of the community


  • At least 21 years of age
  • Bachelor’s degree required (or commensurate experience)
  • The ideal candidate will have 10 – 15 years of experience in a Manager level role
  • Proven ability to effectively manage a team of 15 or more employees
  • Flexible availability is required including nights and weekends as needed
  • Demonstrated passion to serving the medical and adult-use cannabis community
  • Proven ability to manage teams effectively
  • Excellent communication and customer service skills
  • Understanding of accounting principles and ability to interpret financial data and market research analytics
  • Computer operating skills
  • Must be able to pass a background check
  • Must not have been convicted of any felony offense
  • Medical marijuana and recreational marijuana product knowledge highly desirable
  • Experience analyzing financial reports
  • Experience in a complex, fast-paced environment
  • Knowledge of retail operations
  • Organization and planning skills
  • Strong operational skills in a customer-service environment
  • Supervisory and team-building skills
  • Ability to pass all required background checks to work with cannabis
  • Ability to communicate clearly and concisely, both orally and in writing
  • Ability to build relationships both internally as well as in the community
  • Ability to handle confidential and sensitive information
  • Working knowledge of business processes and system development
  • Ability to work a flexible work schedule including nights, weekends and holidays.
  • Knowledge of and experience with POS systems and cash handling

Cover letter and resume required. No phone calls or recruiters, please.

Job Type: Full-time


  • Manager level role: 10 years (Required)


  • Bachelor's (Preferred)

Work authorization:

  • United States (Required)