Help Desk Level 1

Kelly Services - Columbus, OH3.9

Help Desk

Columbus, Oh

Contract (no end date)

1st Shift


Provide help desk support to personnel including assistance with desktop hardware and software problems; maintains software programs developed in Information Services to support inventory, acquisitions, and general tracking functions.

Takes and records help desk calls in tracking software; installs and maintains PC software and associated harware systems; investigates problems and provides solutions or escalates the problem to the next appropriate level for resolution; troubleshoots PC applications and provides problem resolution services; performs preliminary investigations for quotes on aquisitions.

Maintains and supports Microsoft desktop and customized SharePoint server applications, VoIP MACs, inventory management, desktop imaging, and other ad-hoc software support activities as needed within the department; updates and maintains information in these applications and provides reports as requested; creates and monitors statistical reports and brings any unexplained variations to management attention.

Ability to bend and lift heavy equipment; exp. with and knowledge of Microsoft Word, Excel, Access, Outlook, and Active Directory.

2 years experience as help desk technician with hands-on use and installation of hardware and software.

A+ and Network + Certification preferred.

Why Kelly®?
With Kelly, you’ll have direct connections to leading IT organizations in the best companies around the globe—offering you the chance to work on some of today’s most intriguing, innovative and high- visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 95 of the Fortune 100™ companies, and more than 3,000 IT hiring managers turn to us each year to access the best talent: people like you.

Last year we found 8,000 opportunities for IT professionals. Let us help advance your career today.

About Kelly Services®
As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter.

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.