Full Job Description
Applied Memetics LLC is urgently seeking (1) motivated, experienced ServiceNow Project Manager/Scrum Master, to support our Veterans Administration (VA) customer in Chantilly, VA. U.S. Citizenship is required.
A ServiceNow Project Manager / Scrum Master must have experience managing Information Technology related projects. Must be well versed in life cycle and project management methodologies. Must have experience in tracking costs, schedule and performance progress. Must be able to identify and mitigate risks.
Excellent written and verbal communication skills, with a track record of presenting actionable insights to senior management.
Uses strong analytical skills including the ability to abstract key trends and issues from complex information.
Resolve problems with the ability to look at issues from multiple angles and able to address solutions at both conceptual and detail level.
Project management experience and skills including planning work, managing details, keeping multiple tasks/projects on track, efficient time management, and doing whatever it takes to deliver reliable results.
Strategic thinker, and a change agent.
Self-driven; possess a high degree of ownership and have strong business acumen, excellent communication/influencing skills, planning/project management skills
Has a demonstrated ability to plan, execute and iterate projects across multiple locations.
Comfortable with ambiguity and able to manage multiple priorities.
Proficient in obtaining, organizing and analyzing data to make fact-based decisions and drive root cause analysis.
Provides project management and direction to ensure the overall success of Infrastructure Operations initiatives by developing implementation plans including scope, objectives, schedule, deliverables, and success criteria that support initiative goals in collaboration with management and project sponsors.
Develops an appropriate implementation plan that focuses on current and future objectives.
Proactively manage changes in scope, identifies potential risks, and devises contingency plans.
Determines the content of status reports from the team, troubleshoot problem areas and delivers overall progress reports to senior management.
Conducts project post-mortem assessments and suggests improvements in process or procedures.
Knowledge of agile methodology and frameworks (scrum, Kanban, etc.)
Understands the basic fundamentals of iterative and incremental development.
Works with the Scrum team to provide the product owner with technical resolutions based on the submitted requirements.
Involved in technical matters thus finding out the gaps and ensuring product owner involvement in business decisions and description of the functional flow.
Clearly communicates the difference between Scrum Agile and Waterfall methodologies.
Clear understanding of the scrum team's role and responsibilities.
Knowledge of Agile Scrum tools used for tracking agile projects.
Must understand the interrelationships that exist between the automated system and the business processes that it serves.
May need to conduct detailed system research and analysis to avoid downstream detrimental effects to the existing system.
Bachelor's degree in engineering, computer science, systems, business or related scientific/technical discipline
10 years of experience in project management required
Scrum Master certiifcation required
SAFe certiification highly preferred
ServiceNow experience highly preferred
ITIL experience highly preferred