Sales Operations Manager

Sumo Logic - Redwood City, CA4.2

In June 2017, Sumo Logic announced another $75M funding round led by Sapphire Ventures, with participation from new and existing investors including DFJ Growth, Greylock Partners, Sequoia Capital, and others ( This brings our total funding to $235.5M to date. Sumo Logic's business has scaled significantly, tripling both our annual recurring revenue and customer count to over 1,500 customers, reflecting every major vertical and company size.

Who Are We?
We are a secure, cloud-native, machine data analytics service, delivering real-time, continuous intelligence from structured, semi-structured and unstructured data across the entire application lifecycle and stack. Our mission is to democratize analytics, making it accessible, simple and powerful for businesses of all sizes to build, run and secure their organizations. With Sumo Logic, customers can harness the power of machine data to gain operational business and customer insights that lead to competitive advantage and differentiated customer experience.

What Do We Do?
Sumo Logic was founded in 2010 by experts in log management, scalable systems, big data, and security. We imagined a world of Yottabyte-scale machine data, where machine learning algorithms and advanced analytics could make sense of it all. Today, our purpose-built, cloud-native service analyzes more than 100 petabytes of data, more than 16 million searches, and delivers 10s of millions of insights daily – positioning Sumo among the most powerful machine data analytics services in the world. Our customers around the globe rely on Sumo Logic for the analytics and insights to build, run and secure their modern applications and cloud infrastructures. With Sumo Logic, customers gain a service-model advantage to accelerate their shift to continuous innovation, increasing competitive advantage, business value and growth.

The Business Operations Manager will play a key role within a fast-growing, fast-paced team, providing insights to our Go-To-Market leaders to drive key objectives and develop new business strategies. You will work with our seasoned Enterprise and Partner leadership to solve key operational issues and gain insight into strategic decision making and establish relationships across several cross-functional teams.

Update and maintain Planning Models to provide visibility and guidance on capacity requirements to meet and exceed sales targets
Design, maintain and interpret core KPIs to identify key trends and drive actionable insights
Facilitate and drive leadership All-Hands, QBR's and any subsequent communications to keep all team members informed of changes and strategy
Project manage and facilitate new systems and processes that make the sales engine more efficient
Create and maintain operational control of Territory Models to ensure equitable allocation of accounts across AEs
Qualifications & Skills
4-7 years working experience in Business Operations strategy, planning and execution
Experience working in a field-facing role - ie, regularly engaging with field leaders and front-line reps
Extensive experience working for SaaS-based businesses and deep knowledge of key SaaS metrics (such as ARR, ACV, Churn, Net Retention, etc)
Experience working with Enterprise and Partner sales teams (Federal Sales is a plus)
Ability to create complex models and analysis used for capacity/headcount planning, quota setting, and identifying business trends
Understanding of SaaS-based sales compensation plans
Excellent analytical, written, verbal and communication skills.
Strong presentation and meeting management skills
Technology Skills & Experience, Microsoft Office, Microsoft Excel, IOS, Android, and Mac OS