Cabin Crew / Cabin Steward Summer 2019

Seaward Services, Inc. - Portland, ME

Full-time
Seward Services is seeking qualified individuals to represent our company and our professional brand in the international market as Cabin Stewards aboard the CAT Ferry this summer-a seasonal high speed ferry operation between Maine and Yarmouth Nova Scotia. This is a seasonal position extending from May 2019 - October 2019.

Video: 2018 Season CAT Ferry Kick-Off Breakfast

These roles have high visibility and substantial guest interaction, while maintaining high standards of food and beverage service, cabin cleanliness, and passenger comfort and safety. The work can be intensive at times and some days may be long-but there is also great team spirit and competitive pay and bonus incentives! And our company is strong at promoting from within-as a division of HMS Global Maritime, our company offers opportunities for employment and promotion across the country and around the world.

**For consideration, all applicants must apply to the position as well as copy and paste this link into a new browser window to complete a brief survey: https://www.cindexinc.com/c/6E6B8A

SUMMARY: The Cabin Crew employee will serve as the guest contact and liaison. The Cabin Crew employee is responsible for greeting guests, keeping the passenger deck clean before, during and after service and assisting with concession or retail store duties as required. Provides service in an efficient, courteous and professional manner displaying a high standard of customer service. In all duties, ensure prescribed safety and sanitation standards are constantly practiced. This position will serve aboard a High-Speed Transport vessel which provides passenger and vehicle ferry service between Portland, Maine and Yarmouth, Nova Scotia.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Note that the below are normal for this position but are not all-inclusive. The omission of specific statements of duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

Present professional level of customer service and appearance at all times.
Assist with the stocking and set up of the passenger deck before, during and after the sailing as requested.
Maintain safety and cleanliness of assigned work area at all times during shift, including immediately wiping up spills to avoid accidents, keeping passenger deck clean and tidy, and properly disposing of garbage and recyclable items.
Assist with concession/retail shop operations, including delivering food/beverage and bussing tables.
Maintain available condiment stocks for use by the customer.
Sweep and mop the floor at the end of each shift.
Maintain cleanliness and supply stock in restrooms throughout duration of voyage.
Follow all sanitation codes outlined in the vessel procedure manual
Defer to, and act in support of the Purser or the ship’s Officers in the event of a real or simulated emergency.
Participate in drills with marine and non-marine crew as directed.
Assist ill passengers, reporting the same immediately to the Purser
Responsible for the safe use of all equipment and cleaning compounds within your area.
Report problems to the Purser immediately

REQUIREMENTS/EDUCATION:
High school diploma or equivalent required
Must possess or be able to obtain United States Coast Guard Merchant Mariner’s Credential (MMC), TWIC, and Medical Certificate
STCW/BST/VPDSD credentials - but if you don't have these credentials, we can provide fully paid training for you to get them!
Valid United States Passport
Must possess or be able to acquire and maintain a Transportation Worker Identification Credential (TWIC)
Excellent reading, writing and verbal communication skills in English language
Ability to interact with crew and passengers in a pleasant, professional, and polite manner
Certified on shipboard security and crowd control (training will be provided by Seaward Services)
CPR/AED/First Aid certification
Copy of DD Form 214, if Veteran Status
Requires pre-employment background check and alcohol and drug tests as mandated by the USCG including but not limited to pre-employment, random, reasonable suspicion and post-accident/incident testing
Maintain compliance with USCG licensing requirements including physical standards
Must be able to work a flexible work schedule. Flexible schedules include day, evening, holidays, and weekends with work days between 10-12 hours in length.

EXPERIENCE:
One (1) year housekeeping or similar experience preferred
One (1) year catering/food service or similar experience preferred
One (1) year customer experience preferred
High Speed passenger vessel experience preferred

ABILITIES:
Communicate clearly and effectively both orally and in writing in the English language and demonstrate well-developed inter-personal skills
Excellent guest service skills with the ability to deal with others regularly in a courteous and helpful manner.
Solid teamwork skills with the ability to take the initiative to assist and get along well with others.
Initiative and an ability to set and achieve high standards of performance
Ability to pursue and complete multiple assignments under time constraints and in an environment subject to many distractions
Superior judgment, analytical ability, performance under pressure and other skills necessary during routine operation or emergency response aboard a high capacity motor vessel

WORKING CONDITIONS:
The majority of work is performed in an indoor environment with some minimal exposure to extreme temperatures and weather conditions, along with a moderate to loud noise level.
Will serve on board a high speed transport craft operated at high speeds in rough water and must be physically able and conditioned to endure the rigors of these operations for 10 - 12 hour work days
Present a neat and well-groomed personal appearance commensurate with professional maritime standards.
Must wear Company uniform and required safety equipment.
Marine operation is subject to varied wake and motion.
This is a rotational position which requires overnight stays in Nova Scotia during scheduled rotation
Housing and transportation provided, when needed, in Yarmouth, NS, Canada during scheduled rotation
3 meals a day provided during scheduled rotation
Rotation is generally 14-20 days on/8-10 days off, but may be subject to change.

PHYSICAL REQUIREMENTS:
Ability to stand and walk on nearly a constant basis; Ability to bend, rotate and reach frequently
Ability to carry, push/pull and/or lift materials weighing upwards of 75 lbs
Ascending/descending stairs or ladders safely
Ability to manipulate/handle/grip materials required to perform job
Ability to maneuver small and/or confined areas within the vessel including engine room spaces and crew areas
Must be able to maintain both static and dynamic standing balance to complete various duties associated with job
Must be capable of performing emergency duties as listed in the vessel’s station bill
Vision must be correctable to 20/40 with full color vision and no night blindness.

EEO/AAP

Required Skills

Required Experience