As a Wardrobe Consultant at Jos. A. Bank you are expected to maximize sales by providing exceptional service to your customers, while engaging with your coworkers in a professional and courteous manner and maintaining all operational expectations. This includes, but is not limited to, the following expectations. Lead with the Customer: We start every conversation by asking, what does the customer want? Demonstrate the benchmark retail selling, custom retail, and tuxedo rental techniques as required of all Joseph A Bank selling personnel as described by your managers, on Share house and/or in corporate training materials. Learn, retain and communicate information regarding features and benefits of all existing and new product. Continuously encourage and participate in team selling.Build a relationship with your customer from greeting through post-sale contact. Assist all rental and retail customers in a timely and appropriate manner. Participate in setting and monitoring your personal sales and statistical goals. Meet and maintain your personal volume goal while maintaining an above average quality of sale. Improve your overall level of salesmanship through observing and critiquing your co-workersales performance. This includes being open to constructive criticism of your personal salesmanship by your coworkers. Seek and respond to constructive feedback from your management team. Â Follow through on all promises made, problems discovered, or special order requests for customers on a timely basis. When possible use tailors for all fittings. Communicate information to tailors before they come out on the sales floor. When tailors are not available to fit, fit the customer on your own using Joseph A Bank fitting techniques. Introduce yourself to the wedding occasion customer at the appropriate time during the consultation to drive retail, custom and rental sales from wedding occasion customers. Follow the customer rotation as prescribed by management and good customer service. Get your manager on duty involved in all returns, exchanges and return for alterations. Inspire the Change We play to win, compelled by curiosity, innovation and smart risk taking that fuels breakthrough growth. Adhere to all policies and procedures as set forth in the Employee Handbook. Learn and retain knowledge of all store operations (including tuxedo rental operations). Comply with all procedures for collecting cash and negotiable documents (checks and credit cards), trial balances, stock counts, opening and closing preparations, and follow through with all paperwork generated from the register. Properly and accurately operate and capture customer information, including e-mail addresses, in the point of-sale register system. Â Follow shipping/receiving merchandise procedures and assist with merchandising the store. Assist in receiving shipments and putting away new merchandise. Help monitor the security of all Company property. Report or document damaged or missing product. Follow all transfer and audit procedures on a timely basis. Assist in conducting regular merchandise counts and stock counts as requested by your store management team.Report discrepancies to the manager on duty. Assist in receiving shipments, putting away new merchandise, and maintaining a clean and neat store. Maintain your own timecard as an accurate reflection of your time worked, including clocking in and out for appropriate meal periods. Own It Together we believe how we work together matters and that respect, trust and inclusion are performance multipliers. Develop and maintain professional relationships with all colleagues. Project a positive attitude and friendly demeanor. Bring all concerns or requests to your management team. Report any incidents, accidents, or safety hazards that occur in your store to the manager on duty. Maintain a workplace free of harassment and discrimination by strictly adhering to the Company's Antidiscrimination and Harassment policies and promptly reporting to a Regional Manager, Zone Vice President and the Human Resources Department any concerns under those policies. Comply with all safety guidelines. Take an active role in weekly staff meetings at your store. Attend all zone and store meetings, training courses and store inventory. Practice store awareness. Comply with all procedures for collecting cash and negotiable documents checks and credit cards, trial balances, stock counts, opening and closing preparations, and follow through with all paperwork generated from the register. Minimally, learn how to perform basic alterations plain bottoms and cuffs and press all customer garments. Portray a professional, well-groomed appearance and maintain good personal hygiene. Nurture the Community we understand we have a corporate responsibility and that we do well by doing well. Participate in business and humanitarian relations within the community by supporting and driving corporate initiatives such as the annual Suit Drive and store based community volunteer efforts. Physical and Mental Requirements Interpret, follow and execute detailed instructions. Learn, apply and retain Company policies and procedures; merchandise and selling information. Solve employee and customer problems containing numerous variables and be able to relay sensitive or complex information and obtain consensus from diverse groups. Communicate clearly and professionally all written and verbal instructions with coworkers and customers. Thrive in a fast-paced and competitive sales environment. Read, count and write to accurately complete documentation and inventory. Carry out simple addition, subtraction, multiplication and division or be able to perform these with a calculator. Bend down and squat to locate and pick up merchandise located at ground level and to assist customers put on shoes bend down and crouch to mark pants for alterations. Lift arms and reach over the head to hang or take merchandise off racks or place on customer. Operate a computer and cash register, including manual tasks such as reaching across the counter to exchange monies with customer, grasping, pulling, pushing, and folding merchandise to wrap customer purchases. Stand and walk for the majority of work shift, sometimes as long as twelve hours per day, five or sometimes six days per week. Frequent at least 2/3 of the work day bending and twisting at neck and waist, crouching and squatting, reaching above and below shoulder height, grasping, pulling, pushing and fine manipulation with both hands, lifting up to 50 lbs. See and distinguish between fabric patterns and colors. Must be able to climb ladders. Meet all schedule requirements. This includes working six-day weeks during the fourth quarter and sale seasons. Full time employees may be required to work any of the hours the store is in operation.
Job Type: Full-time