The Account Relations Associate is a new client service and support role with additional Survey responsibilities and multiple opportunities to learn about our clients, industries and our business.
This role communicates with our clients who are leaders in the entertainment, major foundation and digital content industries. To succeed in the role, one must be motivated to provide incredible client satisfaction, both by responding to requests and questions and by vigilantly ensuring thorough and up-to-date information in our client management system. In addition, this role provides administrative support to our survey operations and report publishing functions, including word processing, proofreading and file-tracking during our report production cycles.
This is a role with a wide variety of responsibilities, with the common theme of providing our clients and prospective clients with great customer service in delivering the data and information they need to make pay decisions for their organizations. The successful candidate will be motivated to provide a level of service that further connects our clients to our surveys and the other services we offer.
Client support responsibilities:
Pro-active in responding to client inquiries and requests
We meticulously update our CRM system with all client and prospect activity
Survey Planning Meeting responsibilities:
We host nine or more annual day long planning meetings in various cities with 10 – 60 clients in attendance
Administrative support for Survey report production and operations
This role will learn about our survey cycles by supporting our report production processes and other areas of the survey process.
Background and abilities required:
Croner Company Benefits and Environment
The Croner Company offers comprehensive benefits to promote individual and family health, personal rejuvenation and long-term financial growth for our employees. Our benefits include a generous paid time off plan and holiday schedule; 401(k) participation with substantial company matching and immediate vesting; and health insurance options with minimal employee-paid premiums and significant HRA funding for out of pocket medical expenses.
Our varied client assignments and professional development activities provide ongoing learning and growth opportunities which keep our employees challenged and engaged. Our company social outings are frequent, fun and legendary!
Our team-oriented work space, centrally located in beautiful Marin County, provides an inspiring and casual environment.
We value our time doing great work for our interesting and varied clients in a professional and supportive environment.
We invite you to join our enterprising team!
About The Croner Company
The Croner Company is a boutique management consulting firm specializing in compensation plan design, strategic planning and organization design. Our small firm has big reach. Our clients range from Fortune 500 media companies to technology startups. Our core focus is advising our media and digital clients how to structure pay programs to attract and reward talent.
Croner Company consultants are recognized experts in industries where technology and entertainment meet. As trusted compensation advisors for over 35 years, we possess unparalleled knowledge of pay practices and trends in these industries. The Croner Company maintains the entrepreneurial spirit and service of a small firm while advising industry-leading organizations.
Job Type: Full-time